Fonolo

JULY 27, 2021

Let them fill out a scorecard template and answer general questions about their work. Call center agent scorecards are also great tools to show agents how their performance looks throughout calls. You can accurately fill out scorecards using technology such as real-time call monitoring. Begin with a self-assessment.

Net Promoter Score 142

Net Promoter Score Scorecard Construction Contact Center 142

Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? In This Article: Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Lumoa

FEBRUARY 20, 2018

Close the loop with the customers Communicating the results of your customer experience management is as important as making the actual changes in your company. Cross organizational silos. Changes implemented within silos seldom translate into significant CX improvements. Shared targets Set targets and incentivize.

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

Fonolo

SEPTEMBER 21, 2023

Let them fill out a scorecard template and answer general questions about their work. Call center agent scorecards are also great tools to show agents how their performance looks throughout calls. You can accurately fill out scorecards using technology such as real-time call monitoring.

Net Promoter Score 87

Net Promoter Score Contact Center Construction Scorecard 87

Gainsight

JUNE 29, 2020

As your customer-facing team matures and scales, Gainsight’s Scorecard incorporates qualitative/CSM and quantitative inputs into a dynamic, actionable Health Score. Our Scorecard can be modeled at a location, geography, product or service-level, which is incredibly important to support the complex relationships managed by HealthIT companies.

Healthcare 52

Healthcare Scorecard Close the Loop Start-ups 52

Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. Build this aspect into your processes.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Qualtrics

NOVEMBER 16, 2021

With real-time access to customer feedback, our team can immediately close the loop with customers. Our focus on the customer is driven by our CEO and CX metrics are part of our enterprise scorecard.” Having in place robust governance models allows us to continually create a customer-centric and data-driven company.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26