SurveySensum

OCTOBER 4, 2024

Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.

Unstructured Data 52

Unstructured Data Social Media Sentiment Analysis Omnichannel 52

SurveySensum

OCTOBER 26, 2022

And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels. . Closing the loop. Closing the loop. It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. . SurveySensum.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

JULY 31, 2024

Here’s how it works: Data Collection : Customer feedback can come from multiple sources and with the help of AI capabilities, it can be gathered from multiple sources like social media reviews, email surveys, customer interactions, external databases, etc. After implementing the changes, closely monitor the impact.

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 11, 2022

With in-built templates, you can share NPS surveys in just a few minutes, with dashboards you can quickly gather insights, the reporting helps you share results, and the alerts help you take action on the feedback in time and close the loop. Text and Sentiment analysis. There is so much to an NPS tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Close the Loop 52

Qualtrics

MARCH 24, 2020

Social Media Distribution. Sentiment Analysis. Closing the loop on questions/concerns. Closed Loop Feedback Video Training. Web/App feedback For pop-up on website messaging apps (FB). Getting Started with Web Feedback. Intercepts Tab. Website Feedback Video Training. SMS Distributions.

Education 37

Education Sentiment Analysis Close the Loop Social Media 37

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize sentiment analysis for deeper insights from customer comments. The best part is – all the feedback is gathered in one place in real-time.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. This tool lets you tag negative and positive messages, automate support, and close the loop quickly. AI Sentiment Analysis.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Qualtrics

OCTOBER 28, 2020

Marketing, IT and Customer Experience (CX) teams may already do this by collecting customer data from social media , surveys , website and sales transactions. Social media engagement. This is also linked to sentiment analysis - a customer’s positive, negative or emotive word choices can tell you how a customer feels.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Users can embed surveys on their website or share them via social media or email. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

JANUARY 28, 2020

Social media - respond in a publicly visible environment, which can help generate positive word-of-mouth and bring new customers to your brand. The company is able to collect feedback beyond surveys, run text and sentiment analysis on their data, and take action on customer insights to close feedback loops.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24