SurveySensum

FEBRUARY 24, 2025

Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. You can also promote positive reviews and co-create with the customers to gauge their sentiments and loyalty. Text & sentiment analysis . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 15, 2025

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. You can also promote positive reviews and co-create with the customers to gauge their sentiments and loyalty. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #22 Revisited: Start Small with Transactional VoCYoull Thank Me Later AI is changing the game in transactional VoC programs with predictive insights and automated sentiment analysis. Lesson #30 Revisited: Closing the Loop on AlertsHas AI Changed This? even while AI enhances alert prioritization.

AI 62

AI VOC Text Analytics NPS 62