SurveySensum

MAY 7, 2025

Improve overall experience Ensure every touchpoint is responsive and personalized. Ticket analysis turns reactive service into proactive action, boosting efficiency and customer loyalty. Using NLP for Sentiment Analysis in Support Tickets Support isnt just about what customers sayits also about how they say it.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

Lumoa

JANUARY 3, 2023

Forget manual work as all the touchpoints are organized for you in an instant. You’ll also benefit from real-time analytics in over 60+ languages so nothing goes unnoticed But that’s not all – after gaining your insight, use Lumoa to close the loop by following up on tasks and making sure everyone is held responsible for what they do!

NPS 147

NPS Touchpoint Construction Close the Loop 147

Lumoa

APRIL 3, 2018

Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. Many companies often start measuring NPS at one touchpoint (which is often customer service, as it is the most obvious option) that they think is the most important. When to ask feedback?

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM Touchpoint 59

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. You can also promote positive reviews and co-create with the customers to gauge their sentiments and loyalty. Text & sentiment analysis . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. and identify the sentiments to make intelligent decisions on time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. While email remains the go-to option, certain touchpoints may benefit more from SMS or web pop-ups to reach customers where they are most active.

Retail 132

Retail CX NPS Touchpoint 132

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . They help you with choosing the right survey, for the right audience and touchpoint, and the right channel. Closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 24, 2024

Limited touchpoints : With the “essential” plan you can add up to 5 unique touchpoints and with the “pro” one you can only add up to 7 unique touchpoints, limiting touchpoint analysis.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

PeopleMetrics

AUGUST 22, 2022

The answer to keeping your customers happy is simple: close the loop. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys. What is closed loop feedback? Learning More.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. A customer-forged masterpiece: their best POS system ever.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 10, 2022

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? That’s why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. . Understanding customer feedback at individual touchpoints won’t help you.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? That’s why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. . Understanding customer feedback at individual touchpoints won’t help you.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

OCTOBER 4, 2024

This shows that customers are engaging with brands across multiple channels – email, social media, in-person interactions, etc – making it crucial to gather feedback from all these channels across multiple touchpoints. This enables businesses to gain a comprehensive overview of customer experience.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

FEBRUARY 11, 2022

The team guides you on everything that you need to know such as which touchpoint to gather feedback from, which metrics work better, and above all how to close the feedback loop to maximize growth. . Moreover, their teams will help you with when to launch which survey at which touchpoint. Closing the loop.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

OCTOBER 2, 2024

CXM is all about optimizing your interactions to ensure customers feel valued and satisfied at every touchpoint. By integrating CRM data, you can effectively identify key touchpoints in customer interactions and analyze preferences and behaviors. Use sentiment analysis tools to find out the way your customers see your brand.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Retently

FEBRUARY 9, 2024

Businesses can uncover invaluable insights to refine their offerings and fortify customer retention by delving into specific areas and gauging feedback across various touchpoints. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback 113

Customer Feedback Net Promoter Score Customer Satisfaction NPS 113

SurveySensum

FEBRUARY 23, 2024

SurveySensum’s automated dashboard gives you a quick analysis of how your survey is performing, who all responded, gives you trends and verbatims, and more. Text and Sentiment Analysis The text analytics software captures the pulse of your employees. Close the Loop We believe in closing the loop.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Qualtrics

OCTOBER 28, 2020

Customer data is information about a customer’s activity that happened at a specific time and customer journey touchpoint. Text analysis - where conversations are taking place, or qualitative research has been conducted, text analysis finds common words, phrases and trends. What is customer intelligence?

Social Media 34

Social Media Close the Loop Sentiment Analysis Engineering 34

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. With SurveySensum, users can Create and share surveys across different channels.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

JANUARY 14, 2025

Sentiment Analysis and Emotion Detection AI doesnt just collect feedbackit understands the emotion behind customer comments. Sentiment analysis allows companies to gauge customer emotions, whether the feedback is positive, neutral, or negative. Example : A retail brand monitors social media mentions using AI.

Sentiment Analysis 71

Sentiment Analysis AI E-commerce VOC 71

Retently

DECEMBER 11, 2024

Best Use Cases : Ideal for quick surveys sent after specific touchpoints, like a purchase, a support interaction, or a delivery. In the next section, well explore how to customize these questions for different customer touchpoints to maximize their impact. Table of Contents Key Takeaways What is CSAT and Why Does It Matter?

Touchpoint 110

Touchpoint Actionable Insights Start-ups Customer Satisfaction 110

PeopleMetrics

APRIL 22, 2025

Lesson #18 Revisited: AI and the Future of Touchpoint Mapping AI is revolutionizing touchpoint mapping by automating identification, predicting key moments, and adapting in real time, and human expertise ensures insights align with strategy and drive real impact. Lesson #30 Revisited: Closing the Loop on AlertsHas AI Changed This?

AI 62

AI VOC Text Analytics NPS 62

SurveySensum

JANUARY 13, 2025

Omnichannel feedback involves collecting customer opinions from every touchpoint online, in-store, mobile apps, or during support experiences. Its all about creating a connected system where feedback from all touchpoints comes together, giving you a clear, 360-degree view of your customers experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

MAY 12, 2025

Patient experience at all touchpoints (waiting, doctors interaction, bill payments, wait time, etc.) Selecting the right type of survey totally depends on the type of healthcare institution and the touchpoint at which the feedback is collected. can impact their satisfaction level. The result? Not with SurveySensum.

Healthcare 52

Healthcare Hospitality Hospitality Touchpoint 52