Close the Loop Sentiment Analysis Touchpoint 
SurveySensum
FEBRUARY 24, 2025
Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?
Intercom, Inc.
OCTOBER 22, 2020
Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action. In fact, despite the many opportunities CX affords, studies show that 93% of CX initiatives are actually failing.
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PeopleMetrics
FEBRUARY 27, 2025
Implement a full-scale, omnichannel transactional VoC program across every touchpoint. However, complex issues and high-value customers still require human intervention in a traditional close the loop process. The natural instinct? But heres the reality: starting slow with a pilot program is the smarter, more strategic move.
Lumoa
JANUARY 3, 2023
Forget manual work as all the touchpoints are organized for you in an instant. You’ll also benefit from real-time analytics in over 60+ languages so nothing goes unnoticed But that’s not all – after gaining your insight, use Lumoa to close the loop by following up on tasks and making sure everyone is held responsible for what they do!
Lumoa
APRIL 3, 2018
Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. Many companies often start measuring NPS at one touchpoint (which is often customer service, as it is the most obvious option) that they think is the most important. When to ask feedback?
SurveySensum
JANUARY 27, 2022
It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.
SurveySensum
MARCH 3, 2022
It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. You can also promote positive reviews and co-create with the customers to gauge their sentiments and loyalty. Text & sentiment analysis . Closing the loop.
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