Remove Close the Loop Remove Sentiment Analysis Remove VOC
article thumbnail

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.

AI 361
article thumbnail

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

eglobalis

Pre-testing questions and shortening survey length can improve the experience (addressing a common failure that only 4% of VoC programs pre-test surveys. CX professionals must be ready to act on alerts and close the loop faster than ever. Sending fewer, more focused surveys is a start quality over quantity.

B2B 301
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?

article thumbnail

Lesson #22 Revisited: Start Small with Transactional VoC—You’ll Thank Me Later

PeopleMetrics

So, youve launched a relationship survey, set a CX baseline, and now youre ready to dive into transactional VoC. This is where VoC starts driving serious business resultsreducing churn, improving social reviews, and even generating new leads. Implement a full-scale, omnichannel transactional VoC program across every touchpoint.

VOC 62
article thumbnail

How to Improve Your Net Promoter Score (NPS): Comprehensive Strategies for Success

SurveySensum

Suggested Read: Discover what NPS survey questions you should ask in your next NPS survey STEP 5: Review your VOC dashboard and analyze the performance of your product or service at all touchpoints. To achieve the same, deep dive into the customers open responses and run text and sentiment analysis. But how can you do it?

article thumbnail

Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

Voice of Customer (VoC) is not a new concept. However, how VoC data is collected, analyzed, and acted upon has changed. Plus, look at how to create a VoC strategy from scratch in five simple steps. VoC analytics improves products, services, and processes to meet consumer expectations better.

VOC 88
article thumbnail

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data.