SurveySensum

MAY 2, 2024

It’s a continuous conversation where companies, like maestros, listen to the orchestra of customer voices and orchestrate a symphony of action, communication, and, ultimately, satisfaction. The new treats became instant bestsellers, driving sales and customer engagement.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

JANUARY 13, 2019

Make sure you are surveying the right people and get the maximum out of your voice of the customer program. Feedback Sentiment Analysis. This method can help you learn whether or not clients were happy with a new product/service/feature, find quick solutions to customer issues, and even understand emerging trends.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Eliminate customer data silos with CRM integration. Voice of the Customer Voice of the Employee Market Research Factsheets.

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. This means not just listening but also interpreting and acting on what customers are communicating.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

OCTOBER 2, 2024

The Customer Happiness Intersection: Where CXM Meets CRM Together, CXM and CRM work in harmony to retain customers by providing efficient service and nurturing loyalty through memorable brand experiences. Here’s how they deliver the best results when integrated into your customer experience strategy. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Voice of the Customer Tools.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

FEBRUARY 10, 2022

He said, “For an eCommerce company such as ours, one thing that has helped improve our NPS score is when we started to implement a feedback loop. For those who have given us a lower score, we follow up on them to know the reason behind and we use Voice of the Customer to improve our customer service.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

He said, “For an eCommerce company such as ours, one thing that has helped improve our NPS score is when we started to implement a feedback loop. For those who have given us a lower score, we follow up on them to know the reason behind and we use Voice of the Customer to improve our customer service.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

APRIL 15, 2025

Check how you can analyze the survey data here Action & Reporting There is no point in capturing customer feedback if you are not going to take any action on it. Well, an efficient voice of the customer tool helps you with it. How to close the feedback loop?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 13, 2025

But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. Close the Feedback Loop Collecting feedback is only half the battle. ” Uncover True Customer Emotions Using SurveySensums AI Sentiment Analysis!

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

JANUARY 14, 2025

In Listen or Die , I wrote about a common misconception: that CX measurement (or Voice of the Customer, VoC) is the same as market research (MR). Market research is about using customer feedback to answer strategic business questions. Both are critical, but they serve different purposes.

AI 71

AI Sentiment Analysis E-commerce CX 71