Close the Loop, Social Listening and Unstructured Data

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Close the Loop

Social Listening

Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI CX Sentiment Analysis Predictive Analytics

Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

JANUARY 13, 2025

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel

Omnichannel Social Media Sentiment Analysis Touchpoint

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Unlock 360-Degree Customer Insights with Omnichannel Feedback

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