Close the Loop, Social Listening and Voice of the Customer

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI CX Sentiment Analysis Predictive Analytics

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SurveySensum

JANUARY 13, 2025

But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment.

Omnichannel

Omnichannel Social Media Sentiment Analysis Touchpoint

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Unlock 360-Degree Customer Insights with Omnichannel Feedback

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