ECXO

MARCH 6, 2025

These tools can gather customer feedback from multiple channels (email surveys, web feedback forms, support calls, social media, etc.), This closing the loop can turn around negative experiences and show customers that the company is responsive. analyse sentiment, and trigger alerts for immediate follow-up.

CX Transformation 314

CX Transformation B2B CX Government 314

PeopleMetrics

JULY 20, 2020

That’s right, you can save a potentially lost customer who recently had a poor experience by systematically following up with them BEFORE they take it to social media. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.”

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. This includes survey responses, customer reviews, social media mentions, and other similar feedback channels.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

CX Accelerator

OCTOBER 9, 2018

This includes all the organic feedback not being actively solicited by an organization, such as social media posts, web reviews, emails, customer conversations, and more. This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Experience Investigators

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site. How will you close the loop with the customer?

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

Retently

JUNE 28, 2022

Ask customers to spread their love on social media. Instead of only responding to your Passives and Detractors, make an effort to close the feedback loop with all of your customers. Give them direct links and ask to share their satisfaction on social media. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Social Media Close the Loop 148

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Common data sources for both include product reviews, social media posts, emails, call transcripts, and survey responses.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Callminer

OCTOBER 11, 2018

The folks we interact with are more than happy to share their experience with friends, family, and on social media – and we do everything it takes to ensure that experience is a positive, efficient and successful one. Smitha Baliga @Tele_Direct. It’s a simple and strategic way to properly optimize funnels.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? In This Article: Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

PeopleMetrics

AUGUST 14, 2014

Social media. One thing you can soothe yourself with when the inevitable happens: social media has a short shelf life. Close loops. install, repair, customer service call) and there is a problem, always close the loop by following up with those customers who had a negative experience.

Social Media 93

Social Media Close the Loop Customer Retention Customer Service 93

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. As a result, you can prioritize closing the loop with customers as soon as possible. Social Media Analytics. Plus, look at how to create a VoC strategy from scratch in five simple steps.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. By closing the loop promptly, brands can demonstrate their commitment to addressing customer concerns and improving the overall experience.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. However, a robust Voice of the Customer program also uses things like customer conversations, social media, and website behavior as inputs.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

SurveySensum

FEBRUARY 6, 2025

Also, the customer support team is also available via chat support, social media channels, email, and 24*7 support with 2-hour SLA globally. Close the Loop With SurveySensum, you will get real-time notifications whenever detractors pop up. Also, read Quatrics vs Medallia – a detailed comparison!

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Doing CX Right

SEPTEMBER 13, 2020

Recognize employees when customers mention their names in surveys, social media, and other sources of feedback. Provide training – empathy, customer listening, closing the loop, design-thinking, journey mapping, and more. Post photos of activities on the intranet & social media channels for the world to see.

CX 72

CX Social Media Close the Loop NPS 72

PeopleMetrics

JANUARY 10, 2018

Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. A central element of a true Customer Experience Management (CEM) program is “closing the loop”.

CEM 73

CEM Close the Loop Text Analytics Social Media 73

Lumoa

FEBRUARY 20, 2018

Close the loop with the customers Communicating the results of your customer experience management is as important as making the actual changes in your company. Ask promoters to leave public feedback: to write a review or share their experience in social media. Cross organizational silos.

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

Qualtrics

JULY 18, 2019

But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. In closing the loop, you let the customer know they’ve been heard.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

InteractionMetrics

FEBRUARY 20, 2025

Close the Loop Quickly Speed matters when addressing customer feedback. Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Leverage social media surveys. So, why settle for less?

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Retently

MAY 25, 2022

While it’s good to keep in touch with your customer and close the loop when you receive feedback, no business scores for being a spammer. For some people email works better, others will be more willing to respond if they get a pop-up survey in the app or a message in social media. Worried you’re making this mistake?

NPS 131

NPS Net Promoter Score Start-ups Close the Loop 131

SurveySensum

JANUARY 16, 2025

Proactive Customer Support Customer support is a standout feature of SurveySensum, offering quick, reliable assistance across email, social media, dedicated account managers, and 24/7 live chat. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CX Journey

JULY 10, 2014

You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. Challenges I might make this sound simple and simplistic.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Qualtrics

APRIL 30, 2019

If the digital age was the rocket fuel for the Experience Economy, then social media is it’s booster engine. The ability for consumers to share their experiences with millions of people in the moment opened up a whole new challenge for brands as experiences were amplified by social media. Request a demo.

Social Media 38

Social Media Close the Loop Engineering Customer Loyalty 38

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Doing CX Right

SEPTEMBER 13, 2020

Recognize employees when customers mention their names in surveys, social media, and other sources of feedback. Provide training – empathy, customer listening, closing the loop, design-thinking, journey mapping, and more. Post photos of activities on the intranet & social media channels for the world to see.

CX 52

CX Social Media Close the Loop NPS 52

Qualtrics

DECEMBER 6, 2021

Your social media and online review channels can provide a wealth of insights to fuel your voice of the customer (VoC) program. Close the loop on all your Google and Facebook reviews by replying directly from your Qualtrics dashboard.

VOC 48

VOC CX Close the Loop Social Media 48

SurveySensum

OCTOBER 20, 2023

Why is a Product Feedback Loop Important? How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Experience Investigators

JULY 12, 2022

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site. How will you close the loop with the customer?

VOC 52

VOC Close the Loop Social Media Voice of the Customer 52

SurveySensum

DECEMBER 18, 2024

Compare Scores By Channels NPS surveys are sent through diverse channels like email, social media, mobile apps, SMS, and so on. Without regional benchmarking, you might end up evaluating an average or Good Net Promoter Score as bad. The survey response is bound to vary due to various factors.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Qualtrics

FEBRUARY 10, 2020

Now you can hear what people are saying about your company on social media and third-party websites like review sites. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. In fact, just 1 out of 26 unhappy customers complain — the rest churn.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Retently

JUNE 4, 2018

Here’s how you can close the feedback loop with Promoters: Give rewards: Send them personalized “thank you” notes, brand merchandise or a promotional badge that they can share on social media. But since Passives usually don’t provide open-ended feedback, it becomes difficult to close the loop with them.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

Doing CX Right

OCTOBER 20, 2020

Social media. 3: Close The Loop With Customers . While valuable, it must not be your only method of getting customer feedback. Additional useful data comes from: . Website contact forms?. Interviews (online and in-person). Ratings and Reviews (on your site & external rating pages). Customer Care Call Data.

Gaming 69

Gaming VOE VOC Close the Loop 69

SurveySensum

SEPTEMBER 5, 2024

Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

OCTOBER 4, 2024

Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Whether it’s a personalized follow-up email or a broader communication about changes implemented, closing the loop is a crucial part of maintaining customer satisfaction.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52