CX Journey

JULY 10, 2014

You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. Challenges I might make this sound simple and simplistic.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Confirmit

JULY 13, 2017

Long before the days where mobile and social media started to truly change the game, the MR industry and the requirements of their clients looked a little bit different in the late nineties. We often speak of “closing the loop” in the Customer Experience environment.

Close the Loop 40

Close the Loop Social Media Voice of the Employee B2B 40

SurveySensum

MARCH 3, 2022

It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 15, 2025

It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. They combine structured feedback (through surveys for example) and unstructured feedback (social media, email complaints, etc.)

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40