Retently

AUGUST 29, 2018

You’ve built a great product, perfected your customer acquisition process and even started to poll your clients to learn more about what they think of you. When a customer signs up for your free trial or purchases your product, do you reach out with a personalized email or send a generic onboarding sequence? Customer Service Tips.

Net Promoter Score 152

Net Promoter Score Close the Loop Customer Service NPS 152

Retently

OCTOBER 26, 2023

But when does feedback start to lose its relevance? This brings up an essential aspect of using Net Promoter Score effectively. Then, once you’ve successfully implemented their recommendations (and closed the loop by following up for their response), disconsider their feedback from your actual NPS score.

Net Promoter Score 146

Net Promoter Score NPS Close the Loop Customer Feedback 146

DMG Consulting

MARCH 13, 2025

Self-Service: GenAI-Enabled Conversational AI Solutions Source: DMG Consulting LLC, March 2025 Many CAI solutions started as customer-facing self-service applications; however, emerging CAI platforms also deliver agent assist tools to augment employee performance. But this is just the beginning for these solutions.

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

Callminer

OCTOBER 11, 2018

FCR measures on KBs could indicate if certain articles are missing and give insight into whether KBs are causing people to give up and speak to an agent. This is the time it takes agents to finish up all the admin and follow-up details before they can begin a new call. Post-call work time. In the past, this time was 22 minutes.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. In the old days, customer service was solely seen as the company’s clean-up crew.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

PeopleMetrics

FEBRUARY 27, 2025

This is where VoC starts driving serious business resultsreducing churn, improving social reviews, and even generating new leads. But heres the reality: starting slow with a pilot program is the smarter, more strategic move. If a customer leaves negative feedback, someone needs to follow up. Congratulations!

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

Retently

MAY 26, 2023

One of the easiest ways to start using Net Promoter Score in your consultancy is to measure the threshold customer satisfaction score for each client before you begin to take action. As a brand management or customer success consultant, it’s essential to work with your customers to implement feedback and close the loop.

Net Promoter Score 133

Net Promoter Score NPS Close the Loop Customer Satisfaction 133

PeopleMetrics

JULY 20, 2020

Start your customer experience feedback program with your most important touchpoint. This one comes as a shock to many who are used to anonymous market research surveys, but customers in 2020 WANT you to know if they had a poor experience and EXPECT you to follow up to make it right. Have you checked Twitter and Facebook lately?

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

JULY 31, 2015

Companies that are successful in using employee feedback to improve customer experience start with a goal in mind: to make it easy. It could be a five-minute, stand-up meeting. Make sure to close the loop on employee feedback. Closing the loop on feedback is crucial to keeping employees engaged in the process.

Close the Loop 118

Close the Loop Customer Experience Touchpoint Start-ups 118

Lumoa

JANUARY 31, 2023

Voice of the customer: where to start? Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Experience Investigators

OCTOBER 27, 2020

Voice of the Customer (VoC) programs often start with a general plan on how to gather customer feedback. Let’s review 5 questions to consider as you set up customer listening posts for your Voice of the Customer program. 5 Questions to Ask When Setting Up Listening Posts to Improve your VoC Program.

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

Intercom, Inc.

JUNE 5, 2019

This can often mean your work feels chaotic and overwhelming, making it hard to keep up. Want to get started? Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Experience Investigators

DECEMBER 14, 2021

It’s time to wrap up another year. There were more air rage incidents this year than in any year since the airline industry started recording these types of situations, for example. Make 2022 the year you close the loop. 2021 was another strange, unpredictable, not-quite-back-to-normal trip.

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. Forgiveness of occasional frailties is common among customers — they've been conditioned to put up with a lot.

Customer Experience 117

Customer Experience Close the Loop Sports Legal 117

Intercom, Inc.

OCTOBER 27, 2020

With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds. Click here.”

Close the Loop 179

Close the Loop Education Start-ups Customer Expectations 179

Experience Investigators

JANUARY 5, 2022

It started with a plan – including immediate foundational steps to take, secondary growth, and longer-term strategies for continued success. You started by defining what customer experience success meant to your organization. . How can you show up for customers no matter what? How did this happen? What did that plan look like?

Customer Experience 134

Customer Experience Customer Journey Map Close the Loop Voice of the Customer 134

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues. How Does Customer Feedback Analytics Work?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Retently

JULY 4, 2023

Help desk software company Groove used this tactic when it first started using NPS. This is called “closing the loop” and it’s an essential aspect of customer retention. When a client provides feedback through NPS, they enter into a loop. Sign up and launch your NPS campaign today.

Net Promoter Score 158

Net Promoter Score NPS Close the Loop Customer Satisfaction 158

Intercom, Inc.

JANUARY 27, 2021

With customer expectations on the rise, we look to find out how support leaders at companies like Slack , Zapier , and Aircall are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds. The power of conversations.

Close the Loop 165

Close the Loop Machine Learning Start-ups Customer Relationship 165

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Your bots work all day every day – starting conversations, asking the right questions and delivering the most qualified leads right to you.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

DECEMBER 17, 2022

So let’s get started counting down our top features of the year, starting with… MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Check out some of the integrations below, or Admins can use this link to visit the Integrations Hub directly and get started pulling in new data!

Close the Loop 78

Close the Loop AI Start-ups Voice of the Customer 78

Lumoa

JANUARY 17, 2023

So let’s get started counting down our top features of the year, starting with… MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Check out some of the integrations below, or Admins can use this link to visit the Integrations Hub directly and get started pulling in new data!

Close the Loop 78

Close the Loop AI Start-ups Voice of the Customer 78

Retently

SEPTEMBER 3, 2024

If a prospect expresses hesitation or points out areas where they feel the product falls short, we can immediately address these issues with follow-up communication or additional resources. This proactive approach shows that we’re committed to understanding and meeting their needs right from the start.

B2B 152

B2B NPS Start-ups Actionable Insights 152

Totango

SEPTEMBER 1, 2020

That starts with understanding why it happens. Pay Attention to NPS and Close the Loop. Closely Follow Product Usage. Pay Attention to NPS and Close the Loop. Get started for free today. However, that does not mean you cannot mitigate the effects of churn. Value Escalation and Support Information.

Net Promoter Score 111

Net Promoter Score Close the Loop NPS Construction 111

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Voice of the customer: where to start?

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. By closing the loop promptly, brands can demonstrate their commitment to addressing customer concerns and improving the overall experience.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Lumoa

MAY 17, 2022

Start here to resolve them Automatically Generated Insights – added Filter Insights and Related Insights, explained further above Recent webinars! Start here to resolve them Automatically Generated Insights – added Filter Insights and Related Insights, explained further above Recent webinars! Thanks for reading!

Close the Loop 78

Close the Loop Touchpoint Start-ups Customer Experience 78

SurveySensum

FEBRUARY 7, 2025

strong> Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Next, lets explore some compelling use cases of NPS integration and how it can transform the way your business interacts with customers. SurveySensum’s NPS capabilities take tracking NPS ticket trends to the next level.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Experience Investigators

JUNE 22, 2021

One loud complainer may be speaking up on behalf of many, many others. . Set up alerts to get more details. Set up triggers at intervals throughout the onboarding process to reach out and see if that customer needs support. Are they asking for follow-up communication or training and not getting it?

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

Retently

MAY 25, 2022

When a customer first starts using your product, their focus is often more on finding their way around and getting things set up than helping you improve. The second is to follow up after you receive their NPS rating with an email asking for quick and simple feedback. Your Customers Are Not Receiving the Right Questions.

NPS 132

NPS Net Promoter Score Start-ups Close the Loop 132

Customer Service Life

FEBRUARY 4, 2021

And, the FruitStand support team is made up of 2 people (1 of them is myself!). Closing the loop with the On Hold feature. This means that we often need to follow up with a customer, whether it be via email, SMS, Facebook comment or another of the communication channels we provide. That’s a lot!

Close the Loop 95

Close the Loop E-commerce Start-ups Customer Experience Management 95

PeopleMetrics

MARCH 1, 2017

Step 3: Decide who will be responsible for closing the loop with individual customers. Before you launch your program, decide who will follow up with which customers, decide the scenarios in which that follow-up will happen, and set clear performance standards. Step 4: Train those responsible for alert follow-up.

Customer Feedback 76

Customer Feedback Close the Loop Voice of the Customer Start-ups 76

Experience Investigators

NOVEMBER 16, 2021

How can you set up your organization for success when it comes to feedback programs? This is also where it’s important to define how to close the loop with the customer. Then include those teams early in the process, so they are prepared when the feedback starts rolling in. They don’t care what your reports look like.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133