PeopleMetrics

MARCH 24, 2025

Theres a certain kind of VoC ROI thats immediateyou close the loop on a bad experience, follow up with the customer, maybe save the relationship, maybe turn a detractor into a promoter. It might notice that long wait, check-in line, and front desk delay are showing up more often than before. Thats great. Thats meaningful.

VOC 90

VOC Close the Loop AI Text Analytics 90

eglobalis

MAY 13, 2025

Sending fewer, more focused surveys is a start quality over quantity. Traditional survey programs struggle to accommodate this breadth, often ending up with a skewed view (e.g. These micro-surveys pop up contextually (e.g. CX professionals must be ready to act on alerts and close the loop faster than ever.

B2B 303

B2B AI Customer Survey VOC 303

PeopleMetrics

JULY 10, 2025

When you share results regularly (and make them easy to understand) people start to trust the number. Checklist: Sharing NPS So It Sticks Before you move up the NPS maturity curve, ask: Are our results easy for people to understand, not just a number, but a story? Make It an Ongoing Conversation NPS shouldn’t be an annual post-mortem.

NPS 62

NPS Close the Loop Scorecard Touchpoint 62

SurveySensum

JUNE 5, 2025

But when you start exploring tools like Delighted and SurveyMonkey, things suddenly feel overwhelming. Lets start with Delighted. Its designed to get you up and running fast; you pick your survey type (primarily NPS), choose your distribution channel, and start collecting responses. The survey plans start at $17/month.

Close the Loop 52

Close the Loop NPS AI Start-ups 52

eglobalis

MARCH 30, 2025

By intervening quicklyposting updates or reaching out to affected usersthey manage the experience in real time, potentially turning around sentiment that would have shown up as poor NPS scores weeks later. Think of the star rating prompt right after an Uber ride, or the thumbs-up/down after a Netflix episode.

AI 348

AI CX Sentiment Analysis Predictive Analytics 348

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

DMG Consulting

MARCH 13, 2025

Self-Service: GenAI-Enabled Conversational AI Solutions Source: DMG Consulting LLC, March 2025 Many CAI solutions started as customer-facing self-service applications; however, emerging CAI platforms also deliver agent assist tools to augment employee performance. But this is just the beginning for these solutions.

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues. How Does Customer Feedback Analytics Work?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

JULY 17, 2025

Onboarding determines how fast your team can start running live surveys. Can you schedule recurring surveys or follow-ups? Real-Time Close-the-Loop Workflows Does it generate alerts, tickets, or tasks when a Detractor responds? Customer Onboarding Is there guided onboarding or hand-holding during the first few weeks?

NPS 52

NPS VOC Close the Loop Hospitality 52

PeopleMetrics

FEBRUARY 27, 2025

This is where VoC starts driving serious business resultsreducing churn, improving social reviews, and even generating new leads. But heres the reality: starting slow with a pilot program is the smarter, more strategic move. If a customer leaves negative feedback, someone needs to follow up. Congratulations!

VOC 62

VOC Close the Loop Sentiment Analysis Predictive Analytics 62

SurveySensum

MAY 7, 2025

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. Its not just about fixing problemsits about making sure they dont show up again tomorrow. One bad experience? 33% of customers will walk.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

PeopleMetrics

JULY 17, 2025

You’re closing the loop when things go wrong. The trust you earned with customers starts to slip away. Keep Closing the Loop (Every Time) Don’t let follow-up slip through the cracks. A repeatable close-the-loop system includes: Clear owners: Who follows up? Your NPS program is working!

NPS 62

NPS Close the Loop B2B Engineering 62

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 3. STEP 4: Never ignore the NPS follow-up question. What is the current response rate?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Retently

MAY 8, 2025

So, instead of treating refunds as the end of the journey, treat them as the start of your loyalty program. Failing to follow up post-refund creates a huge churn risk and a missed chance to learn and improve. Tools like Loop Returns, Klaviyo, and Retently help scale follow-up with care and relevance. Big gap, easy win.

Sales 94

Sales Close the Loop Start-ups CRM 94

SurveySensum

MAY 9, 2025

If you start noticing recurring issues like slow response times or poor communication dont wait for them to become bigger problems. For example, if you start implementing changes to the online booking system based on patient experience metrics, you can track whether satisfaction scores improve in your following survey.

Healthcare 52

Healthcare Hospitality Hospitality Close the Loop 52

Retently

JULY 4, 2025

Close the loop. Post-Fulfillment Survey Triggered as soon as the courier scans “Delivered,” the customer picks up curbside, or they power on a new gadget. Fresh memories mean precise answers, and you’ll spot friction long before it shows up as abandoned carts. Two touches beat one. Was the cart easy to navigate?

NPS 78

NPS Close the Loop Engineering Start-ups 78

SurveySensum

JUNE 9, 2025

There’s a more agile, CX-focused alternative that’s easy to set up, AI-powered, and built for fast insights, SurveySensum. Here’s why more and more Delighted users are exploring alternatives: Delighted is sunsetting in 2025, and that’s reason enough to start planning now. Setting up automation can be a bit lengthy.

Text Analytics 52

Text Analytics NPS Net Promoter Score Close the Loop 52

InteractionMetrics

MAY 19, 2025

The B2B Customer Experience To get everyone on the same page, I usually start each Roundtable by clarifying how B2B customer experiences stand apart from consumer experiences. Tools like ChatGPT and Gemini are especially useful for brainstorming formulas, speeding up counts, and forming hypotheses.

B2B 52

B2B Customer Experience CEM AI 52

SurveySensum

JUNE 24, 2025

The beloved CX tool that so many businesses relied on for collecting customer feedback, running NPS surveys, and closing the loop on customer experience is being sunset by 2026. Why This Matters for Your CX Program Delighted may have been simple, but for many teams, it was at the heart of their CX feedback loop.

Text Analytics 52

Text Analytics NPS Close the Loop CX 52

Hodusoft

OCTOBER 23, 2024

In this blog post, we have discussed everything you need to know about Net Promoter Score, starting from its definition, a brief overview, its history, the method to calculate it, and more. Apart from that website pop-ups, mobile apps, and chatbot integration are also popular among businesses. Read on and thank us later.

Net Promoter Score 52

Net Promoter Score Contact Center NPS E-commerce 52

SurveySensum

DECEMBER 24, 2024

Whatsapp Surveys Starts at $99/month 4.7 Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 Whatsapp Surveys Starts at $99/month 4.7 Check their flexible pricing here.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 7, 2025

strong> Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Next, lets explore some compelling use cases of NPS integration and how it can transform the way your business interacts with customers. SurveySensum’s NPS capabilities take tracking NPS ticket trends to the next level.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

CX Journey

JUNE 25, 2025

Companies listen to employees and gather feedback through surveys but rarely close the loop in meaningful ways. Let’s start with that WSJ article. Harvard Business Review offered up these questions on LinkedIn: What’s your frame of mind today? Leaders fail to act on feedback. External competition is truly ruthless.

Close the Loop 58

Close the Loop Compliance Start-ups Gaming 58

InteractionMetrics

FEBRUARY 20, 2025

Instead of improving the customer experience, they end up frustrating customers even more. Close the Loop Quickly Speed matters when addressing customer feedback. To make real improvements, you need to dig into the details and address customer concerns to find out whats driving your NPS up or down.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. Start using SurveySensum’s DIY survey builder today to simplify your feedback collection process and create surveys tailored to your specific requirements! Is there any alternative that stacks up to QuestionPro and Qualtrics?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative , then scroll down. Even with higher response volumes (up to 5000 responses per month), the cost remains affordable at $599 per month. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

PeopleMetrics

APRIL 18, 2025

Its impacting how we collect feedback, how we analyze it, how we close the loop, and soon how every VoC user interacts with their platform every single day. It can even ask follow-up questions based on what customers say in real-time creating richer, more human feedback loops. Fast forward to today and AI is everywhere.

AI 62

AI VOC Close the Loop Machine Learning 62

SurveySensum

JUNE 30, 2025

That stuff doesn’t show up in the average rating. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Now that we have established why analyzing Google Play Store reviews is important, let’s talk about how to actually analyze them. star rating looks great. It’s buried in the comments.

Sentiment Analysis 40

Sentiment Analysis Key Driver Analysis AI E-commerce 40

PeopleMetrics

APRIL 17, 2025

Start with clean, structured surveys. The game-changer right now is conversational AI follow-ups to customer comments. Close the loop on alerts fast. Its not just about software anymore you need expertise in CX and AI. NPS, CSAT, key drivers these are still essential for measurement and benchmarking. Automate it.

VOC 62

VOC AI Close the Loop Machine Learning 62

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Ensure you provide enough of a feedback loop flowing from agents to management to capture and act upon this feedback. Do the change. Identifying Goals.

Customer Experience 133

Customer Experience Net Promoter Score NPS Close the Loop 133

Retently

JUNE 4, 2025

After two years of one-click checkouts and grocery deliveries that show up before the coffees cold, customers have rewired their internal clocks. Lower mental effort, contagious enthusiasm, and instant gratification stack up to happier customers and stickier loyalty. Start small, learn fast. Blink and theyre gone.

Customer Satisfaction 83

Customer Satisfaction Entertainment Net Promoter Score Start-ups 83

SurveySensum

APRIL 15, 2025

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop Share the reports and analytics with the right team at the right moment to take appropriate actions on the feedback. Pay for the responses you want. Explore SurveySensum.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #11 Revisited: Where You Start with VoC Depends on Where You AreAnd How AI Can Help Along the Way Explore how AI enhances VoC programs at every stageBuilding, Growth, and Optimizationby automating feedback analysis, detecting early warning signs, and linking insights to business outcomes. even while AI enhances alert prioritization.

AI 62

AI VOC Text Analytics NPS 62

Callminer

OCTOBER 11, 2018

FCR measures on KBs could indicate if certain articles are missing and give insight into whether KBs are causing people to give up and speak to an agent. This is the time it takes agents to finish up all the admin and follow-up details before they can begin a new call. Post-call work time. In the past, this time was 22 minutes.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) 5) Yes Yes Email support Jotform Starting at $34 per month 4.7 (5) 5) No Yes Live chat and email support Typeform Starting at $25 per month 4.5 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Waypoint Group

AUGUST 1, 2018

Sadly, most companies seem to think they know better, coming up with solutions to problems that may or may-not be the top priorities (or may not even exist). Close the loop by showing your customers that you heard them. An Insight-to-Action process drives ROI, starting with candid DIALOGS centered on your customers’ needs.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56