Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken. . Easy to set up and use. The basic plan starts at $999 per month without set-up costs.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

JANUARY 19, 2023

Decide When and How to Collect Data and Feedback 4. Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. Remember, not all data is created equal. What does the company want to achieve? And so on.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

APRIL 15, 2025

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop Share the reports and analytics with the right team at the right moment to take appropriate actions on the feedback. Pay for the responses you want. Explore SurveySensum.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #11 Revisited: Where You Start with VoC Depends on Where You AreAnd How AI Can Help Along the Way Explore how AI enhances VoC programs at every stageBuilding, Growth, and Optimizationby automating feedback analysis, detecting early warning signs, and linking insights to business outcomes. even while AI enhances alert prioritization.

AI 62

AI VOC Text Analytics NPS 62