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Cory holds an MBA in Logistics and Finance from the University of Tennessee. In addition to closing the loop with conversion data, call centers can further leverage back-end conversion rates through robust technology that offers a view into the full lead lifecycle from end to end. Agent Redundancy Rating.
So often we actually are successful in using feedback to solve a problem, but we fail to close the loop and give ourselves any credit for it! Ramsey Solutions in Nashville, Tennessee comes to mind. If a tree falls in the woods with no one around does it make a sound?
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