Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

DECEMBER 4, 2024

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Use text analytics to understand common themes in customer comments. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon. How can banks improve their NPS score?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 7, 2025

A few days later, they roll out an update, and notify the customer who flagged the problem closing the loop and improving their experience. It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

PeopleMetrics

JANUARY 10, 2018

A central element of a true Customer Experience Management (CEM) program is “closing the loop”. Closing the loop not only informs customers that you’ve heard their feedback, but also uses the customer’s voice directly to initiate internal operational improvements and, ultimately, enhance the customer experience.

CEM 73

CEM Close the Loop Text Analytics Social Media 73

Lumoa

APRIL 3, 2018

NPS should be part of your ongoing customer experience management process where you collect feedback, analyze it, act based on it and finally close the loop with your customers. That's where text analytics technologies come into play. Where to ask feedback? largely depends on what do you want to track with the feedback.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Lumoa

FEBRUARY 20, 2018

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Close the loop with the customers Communicating the results of your customer experience management is as important as making the actual changes in your company.

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

APRIL 12, 2022

All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . Qualtrics helps you close experience gaps by understanding the requirements in advance so that you can create workflows to resolve such issues in the future. . Text Analytics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

JANUARY 16, 2025

AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. Close the Loop Detractors are inevitable in surveys. And the efficient way to convert these detractors to promoters is closed-loop feedback.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 4, 2023

A pre-filled task for the relevant person in your organisation who can follow up and close the loop. When we set out to build Lumoa, we wanted to give everyone in every company the possibility to make the right decisions based on the voice of the customer. All of this, with reliable, secure, and correct information.

CX 15

CX Close the Loop Text Analytics Voice of the Customer 15

Lumoa

SEPTEMBER 10, 2018

Use text analytics (find out more about text analytics here ) in order to prioritize and decide on improvements in timely manner. Close the loop Another crucial point is that a long customer feedback cycle will most likely damage your response rates.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. An intuitive dashboard compiles all your information in one place hassle-free to provide one-click analytical reports, feedback, reviews, tags, and more in one place. . Closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Among all the alternatives, SurveySensum stands out the most.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Retently

NOVEMBER 6, 2018

Close the loop with your respondents. Closing the loop with your respondents. An easy way to close the feedback loop is to ask open-ended questions and explain how you plan to act on the valuable information your respondents share. Send the survey to your subscribers, customers or users.

Net Promoter Score 72

Net Promoter Score NPS Close the Loop Text Analytics 72

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

OCTOBER 26, 2022

Closing the loop. Text analytics . Closing the loop. Text analytics . To derive business insights, these top 10 online survey tools can help you out. Online survey tool. Ratings (as per G2). SurveySensum. In-built survey templates. End-to-end feedback management. Multiple integrations .

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: It has an intuitive and user-friendly dashboard.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 20, 2023

Why is a Product Feedback Loop Important? How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52

SurveySensum

AUGUST 10, 2023

Utilize Customer Feedback To Identify Issues And Close The Loop What’s the point of collecting feedback on customer effort if you are not going to take action on it? Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. Now, this is where CX consultants come into the picture. But Qualtrics lack in this area. The paid plan starts from $99/month and goes higher with survey responses.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis CX 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

JANUARY 13, 2019

Fortunately, there are several automated text analysis solutions, like MonkeyLearn or Thematic , enabling you to process high volumes of NPS responses automatically, and ensure consistent tagging criteria, round the clock. You would be able to group the Promoters, Passives, and Detractors, and find the most prevalent tags in their responses.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

FEBRUARY 23, 2024

The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. Text and Sentiment Analysis The text analytics software captures the pulse of your employees.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. It gives them choice and freedom.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

OCTOBER 2, 2024

Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. From Gathering Feedback to Analyzing Trends and Closing the Loop, SurveySensum is Your End-to-End CXM Solution! Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 24, 2024

Numr Features SurveySensum Numr Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Implementation Support API Integration Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system Top 7 Numr Alternatives (..)

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Start-ups Outlook Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

One of the best parts of this platform is that it helps you close the loop and prioritize actions by analyzing verbatim, using text and sentiment analysis and real-time journey-based dashboards. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JUNE 15, 2023

After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Look for patterns and trends: Dive into your data to identify common themes, patterns, or trends that emerge from the responses with tools like Text Analytics.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

MARCH 31, 2023

This quick action can help you prevent negative reviews and maintain your brand’s reputation, allowing you to effectively close the loop. But, closing the feedback loop is challenging with Google Forms because of this limitation.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. They should then take immediate action to close the loop by correcting the issue or reaching out to the customer for more information.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71