eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Lets discuss them in detail.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

APRIL 12, 2022

All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . Qualtrics helps you close experience gaps by understanding the requirements in advance so that you can create workflows to resolve such issues in the future. . Text Analytics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Closing the loop. Verint ForeSEE. Nice SATMETRIX.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with built-in applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By linking this data to direct feedback from surveys, you can identify exactly where to improve your website experience. Thats where text analytics software shines.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52