Qualtrics

FEBRUARY 10, 2020

You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. Understand - understand the hidden meaning in your data and get to insights faster.

CX 58

CX Close the Loop Unstructured Data Social Media 58

SurveySensum

SEPTEMBER 5, 2024

However, the biggest challenge here is that organizations lack the much-needed technical infrastructure for data integration across all channels. In fact, 46% of organizations don’t have the right integrated technology systems which is why they are unable to prioritize action and proactively close the loop with dissatisfied customers.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Confirmit

OCTOBER 11, 2018

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

SurveySensum

DECEMBER 24, 2024

Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 4, 2024

Effective analysis involves managing both structured and unstructured data and identifying meaningful trends that guide business decisions. Whether it’s a personalized follow-up email or a broader communication about changes implemented, closing the loop is a crucial part of maintaining customer satisfaction.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Cons: Messy consumer data aggregation.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

APRIL 26, 2020

When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! Omni-channel unstructured customer feedback makes things even more challenging. Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0.

CX 52

CX Unstructured Data CXM Real Estate 52

Qualtrics

DECEMBER 11, 2019

Now, you can pull that data into your customer experience program with the launch of Online Reputation Management — our complete suite of tools that help you collect feedback through third party websites and close the loop with customers in social media.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. (Remember, even your survey makes assumptions about what aspects of CX matter.) Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

JANUARY 13, 2025

While it can be challenging to extract clear insights from this unstructured data, social listening tools help track trends and understand customer sentiment. By linking this data to direct feedback from surveys, you can identify exactly where to improve your website experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40