CX Accelerator

FEBRUARY 12, 2018

It’s also important to capture the employee’s voice as employees have very valuable data to share. The voice of the employee is such an underutilized tool to help drive customer experience improvement. To deliver great customer experiences, companies must have a sound voice of the customer strategy.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

PeopleMetrics

MARCH 13, 2015

But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard. Do you make it easy for your employees to share their ideas, suggestions, and customer impressions with the business? Some suggestions will get acted upon. Some may not.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Confirmit

JANUARY 16, 2020

Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Unstructured Data 52

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 52

CX Journey

JULY 10, 2014

Ensure that you have the right feedback at the right time from the right customers, then glean insights, create action plans, and drive it all back to the right departments and right employees who take action at the right touchpoints at the right time. Challenges I might make this sound simple and simplistic.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Confirmit

NOVEMBER 16, 2020

Action Management closes the loop within 48 hours for over 95% of all customer alerts, resulting in an 86% decrease in complaints. Voice of the Customer Voice of the Employee Case Studies eBooks. 93% of new customers onboarded within 14 days in 2020. Response rates increased by 42% compared to the previous year.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. What can Confirmit Horizons Version 24 do for my business?

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40