Lightico

MAY 2, 2022

Tesla is on a mission to revolutionize the car insurance customer experience. But what Musk is trying to do reflects the broader trend of companies putting the insurance customer experience first. The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Customer Think

AUGUST 9, 2024

I posted about this way back when it happened, but I’m enjoying working from the mountains these past couple weeks, so the experience is in mind, and I figure it’s worth drawing your attention to it in a more formal manner: Copper Mountain ski resort in Summit County, Colorado, is my mountain. I love it, […]

CX 59

CX Customer Experience 59

CX Journey

AUGUST 29, 2014

Leverage customer insights among your partner base to improve the customer experience and resist holding secrets. Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores.

VOC 73

VOC Net Promoter Score Data Mining Gaming 73

Fonolo

JULY 20, 2023

In an era where 54% of customers say they’d leave a brand after one bad experience, do you really want to leave your customers’ happiness in the hands of a basic algorithm? Not when a reliable call-back solution will improve your customer experience and save you time and money.

Contact Center 67

Contact Center Technology Technology Customer Satisfaction 67

Shep Hyken

NOVEMBER 16, 2021

Bringing Great Customer Experience Ideas Forward. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. People are thinking innovatively but sometimes, they do not recognize that they have a solution that is going to improve customer experience until they are asked.”

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division.

Government 44

Government CX Transformation CX B2B 44

Service Quality Institute

MARCH 9, 2022

I have been skiing in Vail Colorado for about 45 years now. The first time I met George I asked him what he does, He said, “I am in customer service.” He built a customer-driven ski resort. He even has an endorsement in my book Achieving Excellence Through Customer Service. George Gillett Jr.

Start-ups 52

Start-ups Customer Service Customer Experience 52

CX Journey

APRIL 9, 2015

Colorado Rockies (#26) 27. When it comes to the customer experience, how does that translate? acquisition customer experience customer loyalty customer retention raving fans' San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Houston Astros (#30) 29. Fairweather fans.

Sports 73

Sports Gaming Entertainment Customer Retention 73

CX Journey

NOVEMBER 28, 2014

Convinced no Scottish Highlands mist is a match for three hardened Colorado mountain women, we soldier upward. What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. What’s the point of this customer experience junk?

VOC 71

VOC Data Mining Construction CX 71

Service Quality Institute

NOVEMBER 10, 2021

I started writing this newsletter from Fort Collins, Colorado where I had dinner with my son and a neighbor and both complained about how bad customer service in healthcare is. The only way to create word of mouth is through an awesome customer experience. Unfortunately, there is only one Mayo Clinic.

Healthcare 52

Healthcare Customer Expectations Customer Service Customer Experience 52

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Shep Hyken

DECEMBER 7, 2021

He is also a volunteer State-certified peace officer with the Douglas County Sheriff’s Office in Colorado. Shep Hyken is a customer service and experience expert,? He has worked with brands like Coca-Cola, The Campbell Soup Company, and Nabisco. New York Times ?bestselling This episode of?

Customer Relationship 61

Customer Relationship Customer Service Customer Experience 61

Fonolo

AUGUST 6, 2013

Besides lowering abandonment rate, this can also radically improve the customer experience and reduce cost-per-call. Two recent examples come to mind: Stanford Federal Credit Union and Credit Union of Colorado saw a 40% and a 50% decrease in abandonment rate, respectively. Create a better queuing experience.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102

ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. 13) From : Sheik Ayube , Director | Company : ESG (Customer Success as a Service) | Location : Denver, Colorado. Stay organized.

Start-ups 70

Start-ups Business Consulting Customer Relationship Management Engineering 70

Service Quality Institute

OCTOBER 11, 2023

He refused to let me buy the $247 headset so I went to Amazon, placed the order, and had it delivered to his home in Estes Park Colorado. Spend time and money every year developing a customer-driven workforce Intellectually all employees know customer service is critical. I guess I was crazy to not just go to Amazon first.

Customer Service 52

Customer Service Sales Customer Experience 52

The Customer Service Blog

JULY 29, 2022

The customer is then less likely to be swayed by changes in price, or other external factors that you have no control over. The article below was written by Nicholas Zeisler, a Customer Experience (CX) expert based in Colorado, USA.

Sports 52

Sports Customer Loyalty Customer Retention Gaming 52

Zendesk

APRIL 4, 2022

This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. Your to-do list was already too long, and now you’re spending more and more time managing user requests for data access and deletion.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. More in this guide: Why is customer data privacy important?

CX 52

CX Education Government Compliance 52

1 to 1

FEBRUARY 25, 2021

and while there’s plenty of coverage about supply, distribution and clinical aspects, the customer experience side of vaccine rollout is often overlooked. We wanted to find out what it was really like, so we asked people with different circumstances about their end to end vaccine experiences.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Comm100

MARCH 19, 2018

We have worked in partnership with large brands such as Chopp City, Infinity IPA, and Colorado Beer. This statement shows the sender’s intentions for a quality customer experience, and implies a great work ethic. Big Bear Breweries is a Bearville-based brewery and distributor of craft and artisanal beers.

B2B 9

B2B Sales B2C Gaming 9

Fonolo

MAY 12, 2020

We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?

Contact Center 81

Contact Center Net Promoter Score NPS Finance 81

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. As a SaaS company our customers are in the product every day so it’s important we’re connecting them with the team directly in charge of the product.

Engineering 40

Engineering NPS Start-ups Sales 40