Customer Bliss

NOVEMBER 29, 2018

This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Through grant money they received, Antoinette was able to create an experience advisory council comprised of actual members. million people in the state.

Finance 78

Finance Healthcare Innovation Touchpoint 78

Lightico

MAY 2, 2022

Tesla is on a mission to revolutionize the car insurance customer experience. But what Musk is trying to do reflects the broader trend of companies putting the insurance customer experience first. The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Shep Hyken

NOVEMBER 16, 2021

Bringing Great Customer Experience Ideas Forward. Courageous Cultures: How to Build Teams of Micro-Innovators,?Problem Problem Solvers, and Customer Advocates. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. Problem Solvers, and Customer Advocates.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Filed under: Customer Experience , Customer Service.

CRM 80

CRM Predictive Analytics Customer Relationship Management Social Media 80

CX Journey

AUGUST 29, 2014

Listen to the wisdom your partners possess thanks to day-to-day contact with your end customers. Let it be known that such comments, compliments, complaints and innovation ideas are more than welcome. Leverage customer insights among your partner base to improve the customer experience and resist holding secrets.

VOC 67

VOC Net Promoter Score Data Mining Gaming 67

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division.

Government 44

Government CX Transformation CX B2B 44