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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! ,

CRM 83
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Meet Pete Khanna, TeamSupport’s New CEO

TeamSupport

I tend to gravitate to service type SaaS companies that provide valuable products and tools to enable our customers to solve problems and that provide meaningful impact on their businesses. I migrated to Colorado in 1994 at the tip of the rise of the software and technology industries—and then I caught the start-up bug!

Sports 59
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Amazing Business Radio: Len Herstein

Shep Hyken

They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. The more success we have in our customer interactions, the more we get overconfident. We become vulnerable to taking customer relationships for granted. Quotes: “Complacency kills businesses.

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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. About William Chumley.

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Guide to Technical Assessment Tests: Hire the Best Talent Easily

ProProfs

For example, take the case of John Baker Sales , a leading paint booth provider in Denver, Colorado. Candidates can take assessments at a time and place of their choosing, removing test scheduling issues. . Here’s how John Baker, the company’s owner, improved their hiring process using remote technical tests. View This Assessment.

Finance 52
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How to Conduct a Talent Assessment to Build Better Teams

ProProfs

For example, let’s say you’re a SaaS brand offering a customer relationship management tool, and you’re hiring for a content writing position. In this case, you can ask for a writing sample on a different SaaS topic than customer relationship management, such as popup marketing or LMS-based employee training.

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19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

4) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. 13) From : Sheik Ayube , Director | Company : ESG (Customer Success as a Service) | Location : Denver, Colorado. 14) From : Naisan Modjarrad , Director Customer Success | Company : Apttus, Inc