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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! ,

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How to Conduct a Talent Assessment to Build Better Teams

ProProfs

Companies that embrace diversity are more likely to be innovation leaders. For example, let’s say you’re a SaaS brand offering a customer relationship management tool, and you’re hiring for a content writing position. Creating more innovation . For example: . They are also more appealing to job candidates.

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19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

4) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. Whether it’s because we’re afraid of failing, or because we’re afraid of the unknown that comes with experimentation and innovation. If you learn nothing else, learn to listen. Stay organized.