Shep Hyken

DECEMBER 7, 2021

Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. The more success we have in our customer interactions, the more we get overconfident. and author of Be Vigilant!:

Customer Relationship 61

Customer Relationship Customer Service Customer Experience 61

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Filed under: Customer Experience , Customer Service.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. And how did William kick off this work?

Government 44

Government CX Transformation CX B2B 44

Zendesk

JANUARY 18, 2024

If you fail to comply with relevant privacy laws, based on your industry and the location of your business and customers, you may be subject to fines. 83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. Source: Zendesk CX Trends Report 2024.

CX 52

CX Education Government Compliance 52

ProProfs

NOVEMBER 21, 2022

For example, take the case of John Baker Sales , a leading paint booth provider in Denver, Colorado. Customer Service Skills Tests. Customer service skills tests help you hire top-quality customer service representatives to achieve your aim of keeping your customers delighted.

Finance 52

Finance Compliance Sales Healthcare 52

ProProfs

DECEMBER 5, 2022

By helping you build effective teams and leaders, organizational talent assessments contribute toward customer satisfaction and delight in a major way. . For example, you can conduct customer service assessments to create customer support teams that provide quick and effective resolutions to customer queries and grievances. .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52