Service Quality Institute

MARCH 9, 2022

I have been skiing in Vail Colorado for about 45 years now. The first time I met George I asked him what he does, He said, “I am in customer service.” He built a customer-driven ski resort. He even has an endorsement in my book Achieving Excellence Through Customer Service. George Gillett Jr.

Start-ups 52

Start-ups Customer Service Customer Experience 52

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. And how did William kick off this work?

Government 44

Government CX Transformation CX B2B 44

Service Quality Institute

NOVEMBER 10, 2021

Most companies in the US believe they provide great service while about 90% + of customers believe customer service does not exist. I started writing this newsletter from Fort Collins, Colorado where I had dinner with my son and a neighbor and both complained about how bad customer service in healthcare is.

Healthcare 52

Healthcare Customer Expectations Customer Service Customer Experience 52

Shep Hyken

NOVEMBER 16, 2021

Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. This week’s guests, Karin Hurt and David Dye started an extensive research study with the University of North Colorado Social Research Lab on why employees are holding back these ideas. Problem Solvers, and Customer Advocates.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Kerry Bodine

JANUARY 13, 2016

Next Generation Customer Experience. Customer 360 Symposium. Customer Service Experience. Service Providers. Denver, Colorado. This is a curated list, and I reserve the right to list only those events that I feel are relevant to a wide range of customer experience professionals. March 15 – 16, 2016.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Dealing With Humans

JANUARY 30, 2020

I was part of so many events in Aspen, Colorado, I know there is a part of the population that wants to be treated exclusively. However, your customers don’t need an ice sculpture or unlimited cocktail shrimp. Customer service can save the world. Not everyone needs to feel elite. Some do, though. Trust me on this.

Sales 52

Sales Customer Service 52

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.

Retail 52

Retail Innovation Sales Customer Service 52

Customer Bliss

APRIL 12, 2019

When Monica first stepped into her role at TECO, she was immediately tasked with helping TECO retire its 30-year legacy and transition into a new customer information and billing system. Whiting joined TECO in January 2017 after spending nearly four years as the chief customer officer for JEA.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Service Quality Institute

OCTOBER 11, 2023

He refused to let me buy the $247 headset so I went to Amazon, placed the order, and had it delivered to his home in Estes Park Colorado. Their mistake is they spent NO money training their staff on how to handle customers or how to deliver great customer service. I think customer service is maybe worse today.

Customer Service 52

Customer Service Sales Customer Experience 52

Fonolo

AUGUST 6, 2013

Adjusting agent schedules to match peak calling windows can be less expensive than hiring additional agents … and both are less expensive than having to acquire new customers! According to callcenterhelper.com , 6/10 customers have ditched a company because its telephone customer service has been so bad.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102

The Customer Service Blog

JULY 29, 2022

The article below was written by Nicholas Zeisler, a Customer Experience (CX) expert based in Colorado, USA. In the article, he develops this theme, and looks at the importance of delivering what your customers want, in order to ensure loyalty to your brand. Darren Bugg Editor, The Customer Service Blog.

Sports 52

Sports Customer Loyalty Customer Retention Gaming 52

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Zendesk

JANUARY 18, 2024

If you fail to comply with relevant privacy laws, based on your industry and the location of your business and customers, you may be subject to fines. 83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. Source: Zendesk CX Trends Report 2024.

CX 52

CX Education Government Compliance 52

ClientSuccess

JULY 29, 2019

We try to lead by example by providing outstanding customer support through quick response time, connecting clients with other members of the group who may be able to support their agency, and seeking out subject matter experts on their behalf to make sure we’re providing the best information possible. How have you delivered for them?

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

Comm100

MARCH 27, 2023

Ocelot Headquartered: Boulder, Colorado Founded: 2003 Ocelot provides an AI communications and student engagement platform focused on enrollment and retention. Get our monthly customer service news and best practices update delivered to your inbox. There’s a lot more where this came from!

Education 91

Education AI Artificial Intelligence Sentiment Analysis 91

ProProfs

NOVEMBER 21, 2022

For example, take the case of John Baker Sales , a leading paint booth provider in Denver, Colorado. Customer Service Skills Tests. Customer service skills tests help you hire top-quality customer service representatives to achieve your aim of keeping your customers delighted.

Finance 52

Finance Compliance Sales Healthcare 52

Comm100

MARCH 19, 2018

We have worked in partnership with large brands such as Chopp City, Infinity IPA, and Colorado Beer. For more on writing sales letters and emails, check out our blog post: Sales Tips and Tactics: How to Up Your Game When Selling to Customers. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

B2B 9

B2B Sales B2C Gaming 9

ProProfs

DECEMBER 5, 2022

By helping you build effective teams and leaders, organizational talent assessments contribute toward customer satisfaction and delight in a major way. . For example, you can conduct customer service assessments to create customer support teams that provide quick and effective resolutions to customer queries and grievances. .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Fonolo

MAY 12, 2020

We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?

Contact Center 81

Contact Center Net Promoter Score NPS Finance 81

Service Quality Institute

JANUARY 13, 2021

Customer service is not very hard. Your business need to have hours convenient to the customer. Most employees have never been trained on customer service. If you want to deliver exceptional customer service everyone in the company needs to be trained with something fresh and new every 4 months.

Customer Service 40

Customer Service 40