Shep Hyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version.
Dealing With Humans
JANUARY 9, 2023
Glenwood Springs, Colorado, on the Colorado River. The concept behind Dealing With Humans applies to virtually any business regularly dealing with customers, clients, guests, and the lot. You don’t need to put a mint on the pillow, but you can elevate your customer service experience. If you do, they will comeback.
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Dealing With Humans
OCTOBER 9, 2023
Over the years of my customer service journey, I always enjoyed being able to answer “Yes” to a guest question. But years back, as a manager at a Colorado cave and theme park, I dealt with a litany of both guest and employee issues over the course of the day. How can I help” can open any customer situation positively.
Fonolo
MAY 5, 2020
And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.
Service Quality Institute
MARCH 9, 2022
I have been skiing in Vail Colorado for about 45 years now. The first time I met George I asked him what he does, He said, “I am in customer service.” He built a customer-driven ski resort. He even has an endorsement in my book Achieving Excellence Through Customer Service. George Gillett Jr.
Service Quality Institute
NOVEMBER 10, 2021
Most companies in the US believe they provide great service while about 90% + of customers believe customer service does not exist. I started writing this newsletter from Fort Collins, Colorado where I had dinner with my son and a neighbor and both complained about how bad customer service in healthcare is.
Fonolo
MAY 12, 2020
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?
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