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Remove Colorado Remove Customer Service Remove CX Transformation
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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. 3 Steps to Initiating A CX Communication Strategy. CX transformation is not a one-time effort. And how did William kick off this work? But it's worth it!

Government 44
Government CX Transformation CX B2B 44
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A 3-Stage Approach to Your Company’s New Customer Experience

Customer Bliss

APRIL 12, 2019

Monica shares that she found her purpose doing customer experience work, and after creating a new customer-driven culture in her prior position at JEA (an electric utility company), she was looking forward to leading a CX transition from the ground up. 3-Stage Approach to A New CX Transformation.

Customer Experience 64
Customer Experience CX Transformation Non-Profits CX 64
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