Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The Marchex Institute released a study that measured the speech patterns of the 50 states.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Lightico

MAY 2, 2022

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. Like Tesla Insurance, many insurtechs are customer-obsessed companies that enter the insurance sector, taking advantage of new technologies to provide coverage to a more digitally savvy customer base. Tesla wants to give 80% of its U.S.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Customer Bliss

APRIL 12, 2019

This meant dealing with real-time issues and constantly monitoring technology, ensuring that the process would be stable. Monica shares that while she was in the midst of launching this new technology, she was meeting people within the organization to understand typical customer pain points, data analysis, etc.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

SugarCRM

MAY 25, 2018

Just last week, Professor Alison Cool of University of Colorado, Boulder wrote a New York Times opinion piece explaining that GDPR regulations are “staggeringly complex and practically incomprehensible” to the people trying to get in compliance. Quite frankly, GDPR is a mess. Get your opt-in emails out to your customers as soon as possible.

Compliance 30

Compliance Legal Technology Technology 30

Qualtrics

JUNE 10, 2019

I remember days in my youth where I’d wander around the mountains of Colorado looking at all the cool flora and fauna and trying to figure out just why things were the way they were. My favorite part of my role is that my team is working on the cutting edge of our technological space. What is your favorite part of your role?

Engineering 37

Engineering Sports Start-ups Technology 37

1 to 1

FEBRUARY 25, 2021

Tab Abdeen : Hi, my name is Tab Abdeen and I am an inpatient pharmacist at a government hospital here in Denver, Colorado. Michelle : My name is Michelle and I’m from Denver, Colorado. Each of my guests emphasized the need for more resources, coordination and technology, as the vaccine becomes available to millions more.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Qualtrics

MAY 2, 2019

It has even expanded into Colorado and Idaho. Our Qualtrics team ran three workshops to get women to explore what is possible with the use of technology: Discover Your Future Career. Afterward, they received an email about how technology can be integrated into their career, no matter where their passions lie.

Legal 40

Legal Government Start-ups Engineering 40

ProProfs

NOVEMBER 21, 2022

For example, take the case of John Baker Sales , a leading paint booth provider in Denver, Colorado. Information Technology Skills Tests. View Information Technology Skills Assessments. Candidates can take assessments at a time and place of their choosing, removing test scheduling issues. . Case Study: John Baker Sales.

Finance 52

Finance Compliance Sales Healthcare 52

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. 3) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.

Engineering 40

Engineering NPS Start-ups Sales 40

Fonolo

AUGUST 6, 2013

Two recent examples come to mind: Stanford Federal Credit Union and Credit Union of Colorado saw a 40% and a 50% decrease in abandonment rate, respectively. A study by Contact Babel showed that 32% of contact centers experienced fewer abandoned calls after call-backs were added. At Fonolo, we’ve witnessed this effect many times.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Task bots Task bots are a great first step into automation for those who are unfamiliar with the technology.

Education 67

Education AI Sentiment Analysis Artificial Intelligence 67

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51