eglobalis

NOVEMBER 26, 2024

How to Make it Actionable Develop Crisis Playbooks: Create templates and guidelines tailored for potential crises, such as product recalls, service disruptions, or compliance challenges. It is not enough! Transparent Communication: Proactively share updates and timelines with clients, even when solutions are still being finalized.

CX 493

CX B2B Predictive Analytics B2C 493

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

Uniphore

NOVEMBER 17, 2021

The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Callminer

MARCH 11, 2020

Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure.

Compliance 182

Compliance 182

eglobalis

OCTOBER 9, 2024

Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

Customer Feedback 509

Customer Feedback Compliance Innovation B2B 509

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.

Compliance 128

Compliance Contact Center Government Retail 128

eglobalis

NOVEMBER 3, 2024

These teams go beyond technical support, engaging in consultative conversations to align IBM’s offerings with each client’s unique operational demands, compliance requirements, and growth objectives.

CX 514

CX B2B Innovation Sentiment Analysis 514

ECXO

OCTOBER 23, 2024

Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Result : Azure’s privacy tools helped companies ensure compliance with GDPR, with fewer data breaches and improved customer trust.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Shep Hyken

DECEMBER 24, 2021

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

Callminer

JUNE 9, 2021

Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers. Read our blog for tips on optimizing QA practices.

Contact Center 290

Contact Center Compliance 290

CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

Callminer

MAY 29, 2019

Ensuring compliance. Instead you should consider utilizing your call recordings in a way that will enhance your continuous monitoring capabilities by tracking every conversation to ensure that the right compliance procedures are in place. Call recordings can help drive the right kind of compliant behavior.

Contact Center 223

Contact Center Compliance Sales 223

Intercom

JANUARY 20, 2025

Verify identity: Confirm identities and ensure compliance for sensitive requests like PIN resets or account access restoration. Keep your customers data safe, secure, and compliant In fintech, maintaining compliance isnt optional its essential for protecting customers and preserving trust.

Customer Service 91

Customer Service Compliance AI Education 91

eglobalis

MARCH 4, 2025

By customizing AI solutions for industry-specific applications, businesses improve customer service efficiency while maintaining compliance and accuracy. Retail AI chatbots help customers with product recommendations, order tracking, and personalized shopping experiences.

AI 198

AI Sentiment Analysis Contact Center Healthcare 198

Navedas

FEBRUARY 1, 2025

Retrieval Augmented Generation (RAG) is revolutionizing industriesranging from construction and bid management to customer service, compliance, and enterprise automationby merging real-time data retrieval with large language models (LLMs).

Customer Service 100

Customer Service Construction Compliance AI 100

Intercom, Inc.

MARCH 25, 2021

We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Our HIPAA attestation report is one of two new additions to Intercom’s security program.

Healthcare 268

Healthcare Compliance Government Technology 268

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Callminer

APRIL 13, 2020

Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors.

Compliance 182

Compliance 182

Callminer

NOVEMBER 4, 2018

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.

Contact Center 182

Contact Center Compliance 182

Callminer

OCTOBER 18, 2017

You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […]. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Technology 215

Technology Technology Compliance Customer Service 215

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

PeopleMetrics

FEBRUARY 13, 2025

AI-generated insights need the same scrutinyif youre using AI to summarize customer feedback, Legal may want to ensure responses dont introduce compliance risks. Meanwhile, Procurement steps in if you need to select a VoC software partner or issue an RFP.

VOC 109

VOC Legal AI Sentiment Analysis 109

Callminer

AUGUST 19, 2019

Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Why Redact?

Compliance 140

Compliance Contact Center Legal Retail 140

ECXO

AUGUST 19, 2024

Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex. Challenges in CX Experimentation All pictures generated with DALL-E are copyrighted by ECXO. Resource Constraints : Significant time, budget, and personnel are needed, which can be challenging for some organizations.

Customer Experience 369

Customer Experience Customer Journey Map Net Promoter Score B2B 369

Callminer

AUGUST 18, 2019

Having sensitive customer data be improperly monitored or used without consent with outside contractors is a compliance no. Better call recording with redaction could've avoid this risk.

Compliance 182

Compliance 182

Callminer

FEBRUARY 20, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and call center compliance issues can arise. But it isn’t as simple as it may seem.

Compliance 182

Compliance Customer Satisfaction 182

eglobalis

DECEMBER 4, 2024

AI can assist with compliance and standardization, but human teams are crucial for navigating cultural nuances and building meaningful partnerships. These adjustments are led by Dells CX teams, who identify trends and align offerings with client needs.

B2B 414

B2B Artificial Intelligence AI CX 414

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

CX 317

CX B2B Compliance Sales 317

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

Callminer

JULY 5, 2018

Call centers that utilize automated call scoring define the metrics they want to track on every call such as script adherence, industry compliance wording, voice inflection, and long spans of silence. Improve compliance. Depending on the industry you serve, you may have serious compliance standards to maintain.

Compliance 157

Compliance Contact Center Social Media Customer Satisfaction 157

SurveySensum

MARCH 10, 2025

Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Callminer

FEBRUARY 2, 2018

With managers often having large staffs of call center representatives to manage, regulatory compliance requirements to address, customer satisfaction to uphold, sales targets to hit, and more, it’s no surprise that call […].

Compliance 318

Compliance Customer Satisfaction Sales Contact Center 318

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52