The State of Remote Workforce Compliance
Callminer
NOVEMBER 24, 2020
Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.
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Callminer
NOVEMBER 24, 2020
Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.
Callminer
JANUARY 26, 2021
See how maintaining contact center compliance requires cooperation between CCOs, contact center agents and an entire organization.
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Callminer
AUGUST 10, 2020
When it comes to managing a contact center, you should never take a risk in regards to regulatory compliance. Here is a look at eleven compliance acts that contact centers should be aware of.
Callminer
MARCH 12, 2020
Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance. Protect Cardholder Data.
Callminer
APRIL 22, 2019
Learn more about PCI compliance call recording and transcription and read expert tips and best practices for PCI compliance in the contact center.
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.
Uniphore
NOVEMBER 17, 2021
The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now.
Uniphore
JANUARY 21, 2022
It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.
Callminer
MARCH 11, 2020
Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure.
Intercom, Inc.
OCTOBER 19, 2022
We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .
Taylor Reach Group
JUNE 21, 2021
TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.
eglobalis
OCTOBER 9, 2024
Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.
Callminer
NOVEMBER 24, 2017
How can call centers remain PCI compliant and instill customer confidence that data is being protected? Here are 5 key ways:
Shep Hyken
DECEMBER 24, 2021
What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .
Callminer
JUNE 9, 2021
Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers. Read our blog for tips on optimizing QA practices.
CSAT.AI
MAY 31, 2023
The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.
Callminer
MAY 29, 2019
Ensuring compliance. Instead you should consider utilizing your call recordings in a way that will enhance your continuous monitoring capabilities by tracking every conversation to ensure that the right compliance procedures are in place. Call recordings can help drive the right kind of compliant behavior.
Intercom, Inc.
MARCH 25, 2021
We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Our HIPAA attestation report is one of two new additions to Intercom’s security program.
Uniphore
JANUARY 21, 2022
How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real.
Zendesk
JUNE 5, 2023
We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.
Callminer
APRIL 13, 2020
Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors.
Callminer
NOVEMBER 4, 2018
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.
Callminer
OCTOBER 18, 2017
You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […]. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.
ECXO
OCTOBER 17, 2024
Uncompromising Regulatory Compliance The medical devices industry is tightly regulated by organizations like the FDA in the U.S. Given this direct impact on human life, ensuring seamless operation, reliability, and support is essential to customer experience in the medical field. and EMA in Europe.
Intercom, Inc.
JANUARY 5, 2022
In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.
Intercom, Inc.
APRIL 23, 2018
We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Therefore, just assuming that third-party vendors and partners take compliance and security as seriously as you is a big mistake.
Callminer
AUGUST 19, 2019
Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Why Redact?
Callminer
AUGUST 18, 2019
Having sensitive customer data be improperly monitored or used without consent with outside contractors is a compliance no. Better call recording with redaction could've avoid this risk.
Callminer
FEBRUARY 20, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and call center compliance issues can arise. But it isn’t as simple as it may seem.
eglobalis
NOVEMBER 26, 2024
How to Make it Actionable Develop Crisis Playbooks: Create templates and guidelines tailored for potential crises, such as product recalls, service disruptions, or compliance challenges. It is not enough! Transparent Communication: Proactively share updates and timelines with clients, even when solutions are still being finalized.
ECXO
AUGUST 19, 2024
Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex. Challenges in CX Experimentation All pictures generated with DALL-E are copyrighted by ECXO. Resource Constraints : Significant time, budget, and personnel are needed, which can be challenging for some organizations.
NGDATA
MAY 16, 2024
Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Tools like HawkAI, TridentAI, Greenlite, Shiboleth, and Parcha empower community banks to navigate compliance requirements more efficiently.
ECXO
APRIL 24, 2024
Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.
Hodusoft
APRIL 11, 2024
Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. What Do You Understand by HIPAA Compliance: What It Is and What Does It Do? What Do You Understand by HIPAA Compliance: What It Is and What Does It Do?
eglobalis
JULY 25, 2024
In contrast, European companies, including those in the UK, tend to focus more on product quality and regulatory compliance, sometimes at the expense of the customer experience. American businesses prioritize customer-centric strategies, often integrating them into their core values and operational models.
Lightico
JULY 2, 2024
The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.
Callminer
OCTOBER 11, 2018
Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.
Callminer
JULY 5, 2018
Call centers that utilize automated call scoring define the metrics they want to track on every call such as script adherence, industry compliance wording, voice inflection, and long spans of silence. Improve compliance. Depending on the industry you serve, you may have serious compliance standards to maintain.
Callminer
FEBRUARY 2, 2018
With managers often having large staffs of call center representatives to manage, regulatory compliance requirements to address, customer satisfaction to uphold, sales targets to hit, and more, it’s no surprise that call […].
eglobalis
DECEMBER 4, 2024
AI can assist with compliance and standardization, but human teams are crucial for navigating cultural nuances and building meaningful partnerships. These adjustments are led by Dells CX teams, who identify trends and align offerings with client needs.
ECXO
AUGUST 15, 2023
Getting the privacy, security, and compliance aspects right. They will want to know why you are creating, where and how you are storing it, and why they should help you create it to help improve their overall experience. If consumers feel that digital twin data could be used against them, they will not participate.
Myra Golden Media
DECEMBER 15, 2021
” : 60% compliance. ” : 93% compliance. ” : 94% compliance. Using the word “because” and then giving a reason resulted in significantly more compliance. Using the word “because” and then giving a reason resulted in significantly more compliance. May I use the xerox machine?”
Uniphore
JANUARY 21, 2022
Compliance assurance Healthcare service providers must comply with a litany of privacy, financial and medical disclosure guidelines. Conversational AI can take note of promises made on calls and automate follow-up actions, like sending appointment confirmations, balance due reminders and claim status updates.
Callminer
MAY 12, 2020
Compliance Features. Software that comes with a full-featured compliance tool set eliminates potential headaches where legal benefits and other important requirements are concerned. Overlooking them makes manual methods your only options, leading to lost time and needlessly expended resources.
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