Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Callminer

MARCH 11, 2020

Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure.

Compliance 182

Compliance 182

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .

Compliance 138

Compliance Legal Government Engineering 138

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.

Compliance 128

Compliance Contact Center Government Retail 128

eglobalis

OCTOBER 9, 2024

Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

Customer Feedback 441

Customer Feedback Innovation Compliance B2B 441

Shep Hyken

DECEMBER 24, 2021

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

Callminer

JUNE 9, 2021

Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers. Read our blog for tips on optimizing QA practices.

Contact Center 290

Contact Center Compliance 290

CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

Callminer

MAY 29, 2019

Ensuring compliance. Instead you should consider utilizing your call recordings in a way that will enhance your continuous monitoring capabilities by tracking every conversation to ensure that the right compliance procedures are in place. Call recordings can help drive the right kind of compliant behavior.

Contact Center 223

Contact Center Compliance Sales 223

Intercom, Inc.

MARCH 25, 2021

We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Our HIPAA attestation report is one of two new additions to Intercom’s security program.

Healthcare 268

Healthcare Compliance Government Technology 268

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Callminer

APRIL 13, 2020

Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors.

Compliance 182

Compliance 182

Callminer

NOVEMBER 4, 2018

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.

Contact Center 182

Contact Center Compliance 182

Callminer

OCTOBER 18, 2017

You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […]. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Technology 215

Technology Technology Compliance Customer Service 215

ECXO

OCTOBER 17, 2024

Uncompromising Regulatory Compliance The medical devices industry is tightly regulated by organizations like the FDA in the U.S. Given this direct impact on human life, ensuring seamless operation, reliability, and support is essential to customer experience in the medical field. and EMA in Europe.

Customer Experience 401

Customer Experience Healthcare Education Legal 401

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups B2B 211

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Therefore, just assuming that third-party vendors and partners take compliance and security as seriously as you is a big mistake.

Compliance 220

Compliance Legal Engineering Sales 220

Callminer

AUGUST 19, 2019

Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Why Redact?

Compliance 140

Compliance Contact Center Legal Retail 140

Callminer

AUGUST 18, 2019

Having sensitive customer data be improperly monitored or used without consent with outside contractors is a compliance no. Better call recording with redaction could've avoid this risk.

Compliance 182

Compliance 182

Callminer

FEBRUARY 20, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and call center compliance issues can arise. But it isn’t as simple as it may seem.

Compliance 182

Compliance Customer Satisfaction 182

ECXO

AUGUST 19, 2024

Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex. Challenges in CX Experimentation All pictures generated with DALL-E are copyrighted by ECXO. Resource Constraints : Significant time, budget, and personnel are needed, which can be challenging for some organizations.

Customer Experience 369

Customer Experience Customer Journey Map Net Promoter Score B2B 369

NGDATA

MAY 16, 2024

Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Tools like HawkAI, TridentAI, Greenlite, Shiboleth, and Parcha empower community banks to navigate compliance requirements more efficiently.

Compliance 52

Compliance AI 52

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

CX 317

CX B2B Compliance Sales 317

eglobalis

JULY 25, 2024

In contrast, European companies, including those in the UK, tend to focus more on product quality and regulatory compliance, sometimes at the expense of the customer experience. American businesses prioritize customer-centric strategies, often integrating them into their core values and operational models.

Customer Experience 399

Customer Experience Innovation CX Omnichannel 399

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

eglobalis

NOVEMBER 26, 2024

How to Make it Actionable Develop Crisis Playbooks: Create templates and guidelines tailored for potential crises, such as product recalls, service disruptions, or compliance challenges. It is not enough! Transparent Communication: Proactively share updates and timelines with clients, even when solutions are still being finalized.

CX 406

CX B2B Predictive Analytics B2C 406

Callminer

JULY 5, 2018

Call centers that utilize automated call scoring define the metrics they want to track on every call such as script adherence, industry compliance wording, voice inflection, and long spans of silence. Improve compliance. Depending on the industry you serve, you may have serious compliance standards to maintain.

Compliance 157

Compliance Contact Center Social Media Customer Satisfaction 157

Callminer

FEBRUARY 2, 2018

With managers often having large staffs of call center representatives to manage, regulatory compliance requirements to address, customer satisfaction to uphold, sales targets to hit, and more, it’s no surprise that call […].

Compliance 318

Compliance Customer Satisfaction Sales Contact Center 318

eglobalis

DECEMBER 4, 2024

AI can assist with compliance and standardization, but human teams are crucial for navigating cultural nuances and building meaningful partnerships. These adjustments are led by Dells CX teams, who identify trends and align offerings with client needs.

B2B 325

B2B Artificial Intelligence AI CX 325

ECXO

AUGUST 15, 2023

Getting the privacy, security, and compliance aspects right. They will want to know why you are creating, where and how you are storing it, and why they should help you create it to help improve their overall experience. If consumers feel that digital twin data could be used against them, they will not participate.

Manufacturing 294

Manufacturing Artificial Intelligence Machine Learning Legal 294

eglobalis

DECEMBER 11, 2024

Data Privacy and Compliance Ensuring compliance with data privacy regulations, such as GDPR and CCPA , while collecting and analyzing customer data can be complex. Robust data governance practices are necessary for legal and ethical compliance. Strategic resource management is crucial for sustaining CX experimentation efforts.

CX 255

CX Customer Journey Map Compliance Social Media 255

Myra Golden Media

DECEMBER 15, 2021

” : 60% compliance. ” : 93% compliance. ” : 94% compliance. Using the word “because” and then giving a reason resulted in significantly more compliance. Using the word “because” and then giving a reason resulted in significantly more compliance. May I use the xerox machine?”

Compliance 125

Compliance Customer Experience 125

Uniphore

JANUARY 21, 2022

Compliance assurance Healthcare service providers must comply with a litany of privacy, financial and medical disclosure guidelines. Conversational AI can take note of promises made on calls and automate follow-up actions, like sending appointment confirmations, balance due reminders and claim status updates.

Healthcare 147

Healthcare Net Promoter Score CX Data Entry 147

Callminer

MAY 12, 2020

Compliance Features. Software that comes with a full-featured compliance tool set eliminates potential headaches where legal benefits and other important requirements are concerned. Overlooking them makes manual methods your only options, leading to lost time and needlessly expended resources.

CRM 182

CRM Compliance Legal Customer Relationship Management 182

ECXO

OCTOBER 23, 2024

Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Result : Azure’s privacy tools helped companies ensure compliance with GDPR, with fewer data breaches and improved customer trust.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207