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Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?
Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Measure the Impact of CX Initiatives : Implementing new training programs or process improvements?
Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contactcenter to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. Verified & Observed Feedback. Verified Feedback. Observed Feedback.
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