Comm100

NOVEMBER 13, 2022

This can be even further improved with the integration of a CRM like Salesforce or other business systems, offering even more information to agents. Connecting a CRM also allows agents to make updates to CRM records right from inside the agent console, improving data quality for future interactions. Security and compliance.

Omnichannel 98

Omnichannel Customer Service Social Media Healthcare 98

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Headquartered in Boston, Massachusetts, HelpScout’s mission is to help small businesses build long term relationships with effective ticket management. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice). Salesforce.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Gainsight

OCTOBER 22, 2020

From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. Founded in 2006 by Brian Halligan , Chief Executive Officer, and Dharmesh Shah, Chief Technology Officer, Hubspot is headquartered in Cambridge, Massachusetts, with offices and customers worldwide.

Engineering 52

Engineering Start-ups Compliance Gaming 52