Execs In The Know

NOVEMBER 6, 2024

This efficiency not only benefits the agent experience (EX) but also contributes to a faster service recovery process, as agents have a comprehensive, concise record of customer issues readily available. compliance , to ensure all customer interactions remain private and secure.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Hodusoft

APRIL 24, 2025

This blog explores the importance of customer retention in the insurance sector, some common customer retention challenges, the functionality of contact center software, and how it contributes to enhancing customer satisfaction, reducing churn, and building long-term customer loyalty.

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Check out the following points to get a better idea of why customer loyalty is essential for banks and other financial services.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

JANUARY 30, 2025

This data helps businesses optimize strategies, identify trends, and deliver superior customer service. It helps businesses stay ahead of customer expectations, streamline operations, and drive growth in todays competitive landscape.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

CommBox

DECEMBER 14, 2023

With a keen focus on their multifaceted capabilities, we will delve into how these chatbots, equipped with Agent AI Assist , are not only providing round-the-clock support but also efficiently handling repetitive tasks and delivering personalized experiences through the lens of customer service automation.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. More than 70% of customers expect conversational experiences when engaging with a company.

CRM 98

CRM B2C Compliance Customer Relationship 98

Zendesk

OCTOBER 17, 2022

But one of the most challenging relationships to develop successfully is the relationship a manufacturer has with customers. For most manufacturers, customer loyalty is a serious challenge given the global competition and extremely high customer expectations. Security and compliance. Boost efficiency.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. This may complicate the FCR efforts made by customer support agents.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

InteractionMetrics

JANUARY 31, 2025

NBRI NBRI specializes in market research and customer expectations analysis. Frequently Asked Questions Which type of company is best to work with if my goal is to increase customer loyalty? If increasing customer loyalty is your priority, working with a company that specializes in enhancing customer experience is best.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Shopping online is more than just convenient – it’s the new normal.

CX 149

CX Retail Social Media Artificial Intelligence 149

Hodusoft

JUNE 27, 2024

Especially when it comes to the BFSI (Banking, Financial Services, and Insurance) sector, offering seamless, personalized services is key to securing lasting customer relationships. Besides, it allows customers to switch to another channel during an interaction without losing the context of the conversation.

Contact Center 59

Contact Center Omnichannel Customer Experience Social Media 59

CommBox

JULY 27, 2021

The change in consumer habits also created new standards in customer communication, as more customers expect to receive service through digital channels. . The growing demand for digital services is a significant challenge for the telecom industry, which provides service to billions of customers worldwide. In Conclusion.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Hodusoft

AUGUST 29, 2024

This understanding of customer sentiments allows agents to adjust and personalize their approach in real time to better assist customers and meet all their needs. As a result, BPOs can deliver a more satisfactory and engaging customer experience, leading to increased customer loyalty and retention.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

CommBox

JULY 27, 2021

The change in consumer habits created new standards also in terms of customer communication, as more customers expect to receive service through digital channels. . To overcome this challenge, telecom companies need to implement a smart omnichannel solution that can upgrade their ways of communication and customer experience. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

AUGUST 9, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect retailers and brands to deliver service digitally, as mentioned. Customer Loyalty . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance.

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

Callminer

AUGUST 6, 2019

You will also need to know that their customer service is polite and clear if you have any queries or concerns.” – Lance Brandon, How to Choose the Best Call Center Software , EVS7; Twitter: @dolphindialer. Ensure security and compliance. Customers expect nothing less. Keep customer trends in mind.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service 74

Customer Service Education Innovation Compliance 74

Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

MattsenKumar

FEBRUARY 3, 2023

QualityNEXT’s experienced QA experts can also play an important role in improving your CSAT scores by providing guidance, helping you stay up to date on customer service trends and best practices, ensuring compliance, and providing feedback.

Customer Experience 52

Customer Experience Net Promoter Score NPS Customer Satisfaction 52

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Lightico

JANUARY 10, 2023

While the coronvirus pandemic and changing customer expectations has led lenders to digitize more processes, they still aren’t fully digital. Customers still find themselves bouncing between touchpoints, channels, and agents during the originations and servicing process. proof of hardship, payslips) in real time.

Touchpoint 52

Touchpoint Compliance Customer Loyalty Technology 52

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Comm100

OCTOBER 11, 2017

The company that responds to customers in real time through social media has increased customer loyalty, contributing to customer lifetime value.” Better Customer Retention. When your customers are satisfied, they’ll return to your company for more.

Social Media 68

Social Media Customer Service Start-ups Omnichannel 68

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

JUNE 15, 2023

As the face of an organization, customer service is a critical component of any business. With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Don’t: Disclose sensitive information.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales Legal 118

InteractionMetrics

MARCH 20, 2025

CX software: Digs deeper into analyzing customer feedback, pinpointing customer pain points, and orchestrating improvements across all channelsnot just at the lead or deal stage. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

CommBox

AUGUST 16, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. Customer Loyalty . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. Customer Loyalty . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

eglobalis

DECEMBER 11, 2024

Experimentation helps companies determine which personalization strategies such as customized emails, product recommendations or loyalty programs resonate most with their customers. By continuously refining these strategies based on experimental data, businesses can enhance personalization efforts and drive customer loyalty.

CX 389

CX Customer Journey Map Compliance Social Media 389

Hodusoft

APRIL 9, 2025

Why is the Modern Billing System Essential for Telecom Companies Would you be surprised to know that billing errors are often a significant source of lost revenue and compliance issues for telecom companies and several other professional service providers? As per a Gartner study , 85 percent of telecom invoices contain errors!

Invoicing 52

Invoicing Compliance AI Customer Satisfaction 52

SurveySensum

APRIL 15, 2025

SurveySensum If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52