Hodusoft

APRIL 24, 2025

Poor Customer Service Experiences Long wait times, inefficient call center operations, and unresolved customer concerns contribute to poor customer service. A single negative experience with an insurance company can affect customer loyalty. A reliable vendor will also provide ongoing support and customization options.

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. By 2028, it is expected to reach USD 34570.73

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

SurveySensum

MARCH 5, 2025

Increases Operational Efficiency : Automates analysis of large volumes of customer conversations, saving time and resources. Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. By analyzing omnichannel feedback , you can: Identify common issues customers face across different touchpoints.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Fonolo

JUNE 3, 2021

as modern customer expectations evolve, businesses must change their service approaches accordingly. This simple and powerful tool has been gaining momentum in the customer service world for its ability to lower call volumes, improve key call center metrics, and boost customer satisfaction.

Technology 136

Technology Technology Contact Center Customer Satisfaction 136

CommBox

AUGUST 4, 2021

Financial service consumers might entrust a bank with their entire fortune, and therefore have much higher expectations as customers. Those Customers expect every financial organization to be digital, accessible, and easy to use anytime and anywhere. . billion in 2024 — a dramatic increase (54%) from 2.4 billion in 2020.

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. According to a report , about 59% of customers expect companies to deliver advanced digital experiences to keep their business.

Contact Center 52

Contact Center Compliance Healthcare Legal 52

CommBox

AUGUST 10, 2021

Multi-channel Customer Experience. Customers expect government agencies to deliver service digitally, as mentioned. Still, most of them ( 71%, according to McKinsey ) also expect it to be through multiple communication channels that usually use, like WhatsApp, Facebook Messenger, Instagram, Chat, e-mail, and more. .

Government 52

Government Omnichannel Customer Service Compliance 52

Zendesk

OCTOBER 17, 2022

For most manufacturers, customer loyalty is a serious challenge given the global competition and extremely high customer expectations. Zendesk research shows that 61 percent of customers will walk away after a single bad experience. Security and compliance. Boost efficiency. 4.75B interactions processed annually.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Ameyo Callversations

APRIL 6, 2022

AI chatbots empower customer service agents and managers with overarching benefits of automation and transparency in engagement. Here are some of the ways AI-powered chatbots impact customer service for companies. Hyper-personalization of Customer Engagement. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbots empower customer service agents and managers with overarching benefits of automation and transparency in engagement. Here are some of the ways AI-powered chatbots impact customer service for companies. Hyper-personalization of Customer Engagement. Strengthening Security and Data Compliance. Final Words.

AI 98

AI Customer Service Compliance Contact Center 98

Comm100

APRIL 26, 2022

Read more: Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements. Be everywhere your citizens are with omnichannel. With omnichannel customer service software, this becomes a breeze. Thanks to innovative new services from the private sector, customer expectations have never been higher.

Government 98

Government CX Omnichannel Social Media 98

Comm100

MARCH 21, 2022

With that said, there are still many ways that governments can break down these silos, with digital omnichannel platforms being one. Using a digital platform like Comm100 Omnichannel , every digital communication channel is connected through one unified platform. Set clear customer service expectations .

Government 93

Government Omnichannel CRM Compliance 93

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Compliance Customer Relationship 98

Aquire

AUGUST 9, 2021

Although the concept of customer communication management has been around for a while, it’s now vastly more complex than ever before – largely due to the shift towards digital communication. Some of these trends include: The rise of omnichannel communication. The rise of the voice of the customer. Pressure to respond quickly.

Social Media 98

Social Media Omnichannel CXM CRM 98

SurveySensum

DECEMBER 4, 2024

Using NPS to refine services ensures banks not only meet but exceed customer expectations. Competitive Benchmarking NPS allows banks to compare their performance metrics against their competitors by measuring how likely their customers are to recommend their services. This helps businesses connect with a diverse customer base.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

JULY 2, 2024

Trends that are discussed in the webinar include- Emphasis on data security and privacy CX remains the notable differentiator The surge in demand for cross & multi-channel integration In today’s insurance sector, customers demand more personalized, efficient, and transparent interactions with their insurers.

Customer Experience 52

Customer Experience Contact Center Omnichannel Compliance 52

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Non-compliance can result in hefty fines and loss of customer trust.

CX 147

CX Retail Social Media Artificial Intelligence 147

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. This may complicate the FCR efforts made by customer support agents.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

CommBox

JULY 27, 2021

The change in consumer habits also created new standards in customer communication, as more customers expect to receive service through digital channels. . The growing demand for digital services is a significant challenge for the telecom industry, which provides service to billions of customers worldwide.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

AUGUST 9, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect retailers and brands to deliver service digitally, as mentioned. Solution : Implement an omnichannel customer communication platform. . All-in-one omnichannel customer communication solution. .

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

CommBox

JULY 27, 2021

The change in consumer habits created new standards also in terms of customer communication, as more customers expect to receive service through digital channels. . The message from customers is clear – go multichannel or get left behind. . Commbox holds the highest security standards and owns GDPR compliance. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Comm100

FEBRUARY 25, 2021

Agents and pharmacists have been able to cultivate more positive personal relationships with both prospects and customers, and have driven more sales as a result of this brick-and-mortar-style personalization. Say yes to Omnichannel . Companies with strong omnichannel customer engagement see a 9.5%

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Hodusoft

DECEMBER 6, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center Delivers consistent service with omnichannel communication 49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more. It makes their in-between communications easier.

Contact Center 52

Contact Center Omnichannel CRM Compliance 52

Callminer

AUGUST 6, 2019

You will also need to know that their customer service is polite and clear if you have any queries or concerns.” – Lance Brandon, How to Choose the Best Call Center Software , EVS7; Twitter: @dolphindialer. Ensure security and compliance. Customers expect nothing less. Know the latest call center trends.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Hodusoft

OCTOBER 19, 2022

Implements self-service options A staggering 81% of customers look for self-service options before contacting a live agent. Therefore, financial businesses must enhance their self-service capabilities to meet customer expectations. By implementing IVR systems and chatbots, and creating content around common customer issues.

Contact Center 52

Contact Center Finance Omnichannel Social Media 52

Hodusoft

AUGUST 29, 2024

Enhanced Security and Compliance AI also plays a key role in improving the security and compliance in BPO contact centers. AI-powered tools can help companies monitor interactions and transactions in real time to detect any suspicious activities or potential breaches of compliance.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

NOVEMBER 27, 2022

Call routing 82% of customers expect their issues to be resolved by talking to one agent. When calls are routed without any specific strategy, it leads to multiple transfers hampering the customer experience. It prevents the customers from the hassle of repeating themselves thereby elevating the experience.

Sales 52

Sales Omnichannel CRM Social Media 52

Hodusoft

JUNE 7, 2024

Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3. Omnichannel Experience Contemporary contact centers provide omnichannel experience.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Keeping customers satisfied can require agility and flexibility.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Lightico

AUGUST 1, 2021

While most banks have long-established customer-facing processes for handling these requests, today’s digital-first customers expect to be able to have these requests turned around with omnichannel convenience they’ve grown to expect from e-commerce giants like Amazon and other retail brands they’ll be charging those cards at.

E-commerce 52

E-commerce Contact Center Compliance Omnichannel 52

Comm100

JANUARY 5, 2021

After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. On top of this, some industries require compliance with specific security measures to protect their customers’ data. Live chat security compliance: What to look for.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

DECEMBER 28, 2022

Adapting Omni channel communication 76% of customers expect the same level of service across all channels. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Comm100

OCTOBER 11, 2017

The company that responds to customers in real time through social media has increased customer loyalty, contributing to customer lifetime value.” Better Customer Retention. When your customers are satisfied, they’ll return to your company for more. for smooth sailing and easy resolution of customer issues.

Social Media 68

Social Media Customer Service Start-ups Omnichannel 68

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52