ECXO

OCTOBER 23, 2024

Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

MARCH 5, 2025

Increases Operational Efficiency : Automates analysis of large volumes of customer conversations, saving time and resources. Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. Be Predictive, Not Reactive Most businesses operate reactively, addressing customer issues only after they arise.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Beyond Philosophy

MAY 12, 2021

When I read that headline from Verint, an organization specializing in the Voice of Customer, it struck a chord with me—a minor one with lots of extra dissonance. Could we face a big gap between what customers expect and what organizations are prepared to deliver when we emerge from this past year? . Technology Can Help.

Customer Expectations 88

Customer Expectations Machine Learning AI Technology 88

SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

DMG Consulting

DECEMBER 7, 2021

It should be used to identify the products and services that are trending at any given time, positioning companies to more quickly meet the needs and wants of their customers. Many other departments will also benefit from gaining a first-hand view of customer expectations and feedback.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78