Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CommBox

DECEMBER 14, 2023

With a keen focus on their multifaceted capabilities, we will delve into how these chatbots, equipped with Agent AI Assist , are not only providing round-the-clock support but also efficiently handling repetitive tasks and delivering personalized experiences through the lens of customer service automation.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. This may complicate the FCR efforts made by customer support agents.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

MattsenKumar

SEPTEMBER 21, 2023

According to PwC , 73 percent of customers now say CX is the one thing they consider when deciding whether to purchase from a company. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Zendesk

FEBRUARY 29, 2024

This integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

InteractionMetrics

MARCH 20, 2025

It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises. Pricing Custom plans for hybrid cloud and compliance needs. angry social media comments).

CX 52

CX Social Media Contact Center AI 52

SurveySensum

APRIL 15, 2025

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. Listen to customer feedback Use pre-built surveys, emails, chats, SMS, and other external sources to collect customer feedback and understand what a customer expects.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. User Interface and Ease of Use Qualtrics: The navigation and ease of use of this platform is not as per customers’ expectations! Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52