ClearAction

APRIL 3, 2015

This topic was discussed in a chat on twitter, where participants expressed both hope and doubt about HR’s role in CX efforts: Doubts arose about HR groups’ sometimes narrow scope of compliance paperwork and policy enforcement, and sometimes strictly administrative facilitation of processes for hiring, onboarding, training, evaluating, and compensating (..)

Customer Experience 121

Customer Experience VOE Government Scorecard 121

Lumoa

JANUARY 8, 2024

Compliance: Does the software comply with relevant data protection and privacy regulations in your or customers’ location? Plus, their commitment to being a one-stop-shop for customer experience management? Scalability: How big can the software handle large volumes of data as your business evolves?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Sprinklr

OCTOBER 13, 2021

Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CallCare

MARCH 10, 2021

We’re confident that being a part of this organization will enable us to keep improving as a business that prides itself as one of the most renowned customer experience management providers. As an independent, expert assessment of whether your data is sufficiently protected, ISO 27001 ensures compliance confidence.

Manufacturing 59

Manufacturing Compliance Customer Experience Management Customer Service 59

SurveySensum

DECEMBER 4, 2024

SurveySensum is a top customer experience management platform. This helps businesses connect with a diverse customer base. Security & Compliance: Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

JUNE 27, 2024

Besides, it allows customers to switch to another channel during an interaction without losing the context of the conversation. Security and Compliance Industries like BFSI need robust security and compliance features to ensure the complete protection of sensitive customer information during transmission and storage.

Contact Center 59

Contact Center Omnichannel Customer Experience Social Media 59

Confirmit

DECEMBER 4, 2018

A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance. Powering Voice of the Customer Experience Programs. What is Confirmit Voices?

CEM 40

CEM Compliance Voice of the Customer Business Growth 40

ClearAction

MAY 24, 2016

scientific specifications, and downstream customer concerns. B2B Voice of the Customer: Integrating Decision Influencers’ Views. Customer Experience ROI Opportunities in B2B Touchpoints. State of Business-to-Business Customer Experience Management. Using B2B VoC to Transform Customer Experience.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

ClearAction

NOVEMBER 7, 2017

Why Customer Data Integration Matters. scientific specifications, and downstream customer concerns, as explained in the recent article: Business-to-Business Customer Experience: What’s It Like? Integrating data is one of the big challenges for customer experience management.

Voice of the Customer 109

Voice of the Customer B2B VOC Customer Journey Map 109

ClearAction

DECEMBER 27, 2017

The workshops were comprised of customer-facing employees (aka high-end teammates) and representatives from IT, service, marketing, risk and compliance, product development, and so forth. “It allowed the Relationship Managers to say ‘Yeah, that’s what I’m up against everyday!’

Customer Experience 54

Customer Experience B2B Voice of the Customer Customer Journey Map 54

Taylor Reach Group

NOVEMBER 1, 2019

“Working with our clients to understand their operations, goals, objectives, and the market realities in combination with our expertise in center operations, workforce management, compliance, process and policy management, gives Taylor Reach a strong edge in developing the right attrition management strategy for our clients, whether they are an outsource (..)

Contact Center 59

Contact Center CX Compliance NPS 59

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. Top 7 HIPAA Compliant Survey Tools To Ensure Data Security 1.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Customer Experience Matrix

MARCH 11, 2008

My usual theory is lack of interest by call center managers: they don’t see revenue generation as their first priority, even though they may be expected to do some of it. But eglue and its competitors can be used for training, compliance and other applications that are closer to a call center manager’s heart.

Compliance 54

Compliance Technology Technology Customer Experience Management 54

PeopleMetrics

MAY 16, 2018

A faster and cheaper alternative that offers enduring value is to invite your customers to audit your quality system for themselves utilizing Customer Experience Management (CEM) software – a robust platform to create, distribute and analyze surveys yourself.

Customer Satisfaction 48

Customer Satisfaction CEM Customer Experience Finance 48

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Taylor Reach Group

AUGUST 29, 2017

Drive Marketing Returns in 2018 with Customer Insights – September 14. Customer Engagement Compliance Professional (CECP) 2-day Live Training. Call Centre and Customer Services Summit – September 18 – 19. A Brand and Demand Solutions eBroadcast. PACE Washington Summit – 2017 – September 17-19.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Businesses can use these insights to improve their overall customer experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MAY 19, 2023

SurveySensum is a top customer experience management platform. This helps businesses connect with a diverse customer base. Security & Compliance : Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Zendesk

AUGUST 22, 2023

63 moons mapped out the customer journey so it could guide people through inherent pain points. Plus, the company regularly improves its tools so customers are always on the cutting edge while also ensuring compliance with industry regulations. If either one is lacking, your customers may be on their way out the door.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

JANUARY 22, 2019

It’s been ten years in risk management and five years in the compliance monitoring space within the servicing group. I got a taste of CX with the compliance monitoring where we’re on a team, listening to phone calls, but I really wanted to get closer to the customer.

Scorecard 33

Scorecard Compliance CX Customer Satisfaction 33

SurveySensum

JULY 2, 2023

NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. It combines customer feedback and data analytics to provide a complete view of the customer journey. The plans start at $59 per month for 3 users.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Qualtrics

APRIL 10, 2019

Both are important and will give you a more comprehensive view of your customer health and you can understand how to serve them better. In a day and age where customer data hacks are rampant and GDPR is enforcing stricter compliance regulations, you must use survey software or a CX platform that keeps your customer’s data secure.

Customer Satisfaction 20

Customer Satisfaction Compliance Technology Technology 20

ClearAction

JUNE 18, 2016

Understanding Business-to-Business Purchase Decisions for Customer Experience Management Lynn Hunsaker. Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? How to Increase Synergy in B2B Voice of the Customer. One size does not fit all.

Customer Experience Management 54

Customer Experience Management Customer Experience VOC B2B 54

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast.

CX 52

CX Social Media Contact Center Compliance 52

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your brand needs to be able to: Get more out of your social customer engagement data by empowering teams to submit requests for campaigns or content using standardized intake forms.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

PeopleMetrics

JULY 23, 2018

These inspectors travel from company headquarters to each location to check on compliance with safety and brand standards. The goal is to create a consistent customer experience at every one of their locations. The goal is to create a consistent customer experience at every one of their locations.

VOC 72

VOC Customer Feedback Mystery Shopper CEM 72

SurveySensum

APRIL 23, 2025

Its an AI-enabled customer experience management platform that helps companies make customer feedback actionable. SurveySparrow Surveysparrow is a complete omnichannel customer experience management platform. It specializes in customer, product, and employee experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. It has a commendable commitment to security and compliance.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Medallia: Similarly, Medallia also adheres to stringent security measures, with compliance with GDPR, CCPA, and other international standards. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. It claims to be the world’s first pocket-sized customer experience coaching platform. Let’s see! Can’t add more questions Source: G2 , Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52