SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. The tool ensures a secure handling of patient’s health-related information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Qualtrics

APRIL 10, 2019

There are two times to send the survey: transactionally and relationally. Transactional surveys are sent after a specific interaction has occurred (e.g. You can trigger a customer survey to be sent automatically after the support ticket is closed, so they get the survey immediately and can provide fresh feedback.

Customer Satisfaction 20

Customer Satisfaction Compliance Technology Technology 20

ClearAction

JUNE 18, 2016

Understanding Business-to-Business Purchase Decisions for Customer Experience Management Lynn Hunsaker. Does your business-to-business (B2B) customer survey portfolio monitor expectations of everyone who impacts buying decisions? How to Increase Synergy in B2B Voice of the Customer.

Customer Experience Management 54

Customer Experience Management Customer Experience VOC B2B 54

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Not every company needs customer experience software. just smoother resolutions and happier customers. Why Would You Need CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Using Medallia for your CX goals? 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52