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Remove Compliance Remove Customer Experience Management Remove Machine Learning Remove Text Analytics
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. .’ It’s a common goal, after all.

Sentiment Analysis 157
Sentiment Analysis Text Analytics Machine Learning ML 157
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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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