Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

DECEMBER 4, 2024

SurveySensum is a top customer experience management platform. It provides a wide range of features, including NPS, CSAT, CES , and employee experience. AI-Powered Analytics: Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

MAY 19, 2023

SurveySensum is a top customer experience management platform. It provides a wide range of features, including NPS, CSAT, CES , and employee experience. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 2, 2023

NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. It combines customer feedback and data analytics to provide a complete view of the customer journey. The plans start at $59 per month for 3 users.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52