Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction.

Compliance 52

Compliance CX Customer Experience Healthcare 52

eglobalis

OCTOBER 9, 2024

Initially, these requests seemed highly specific to a few clients, but Siemens saw the potential to extend this feature across multiple sectors, including energy and healthcare. Use beta testing with key customers to gauge whether the new feature enhances or detracts from the overall experience.

Customer Feedback 516

Customer Feedback Compliance Innovation B2B 516

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], CommBox’s security-by-design approach helps mitigate compliance risks and helps prevents security breaches, featuring: Compliance Adherence : Fully compliant with SOC2, ISO, PCI and GDPR regulations.

AI 52

AI Customer Experience Healthcare Compliance 52

PeopleMetrics

FEBRUARY 13, 2025

No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. In this lesson, were focusing on the internal help youll need. (In In the next blog post, I focus on Lesson 16 in the age of AI and external partners.)

VOC 109

VOC Legal AI Sentiment Analysis 109

ECXO

DECEMBER 4, 2024

This comparative analysis delves into the nuances of customer success strategies in these two sectors, highlighting key differences in implementation, measurement of success, and overall impact on customer satisfaction and loyalty. Boeing : Boeing provides extensive customer support to airlines purchasing their aircraft.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Ameyo Callversations

JULY 12, 2022

Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. million doctors, nurses, and other healthcare staff. It is geared up to redefine the healthcare industry’s bottom lines. healthcare economy. What is Conversational AI? FAQ Resolution.

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

ECXO

JUNE 25, 2024

Why is product design crucial for your customer experience in both physical and digital products? Because no matter how excellent the customer experience is, it cannot make up for the lack of quality and well-designed outcomes that help generate adoption, repeat business, loyalty, and revenue.

AI 156

AI Customer Experience Legal Manufacturing 156

PeopleMetrics

JANUARY 19, 2018

Every change, every action, every improvement your company makes should have the end goal of solving a customer problem. So how does this apply to the healthcare and pharmaceutical industries? The pharmaceutical industry serves a customer base made up of people with one common, pressing concern - the patient. In The Beginning.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Personalized experiences are now expected, and impressing younger customers is an even tougher task. Laura Lalama, Saludsa.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

SurveySensum

MARCH 10, 2025

Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

FEBRUARY 4, 2025

Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. Understanding GDPR Compliance for Survey Platforms Lets talk about the nitty-gritty of GDPR compliance and its importance for survey platforms. What is GDPR Compliance?

Compliance 52

Compliance Start-ups Healthcare AI 52

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

JANUARY 20, 2022

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. To provide this experience, brands must adopt an omnichannel platform that connects every key channel and the conversations and data within them. Security and compliance.

Omnichannel 98

Omnichannel Compliance Social Media Healthcare 98

Uniphore

SEPTEMBER 22, 2021

AI-powered interaction analytics gives you real-time insights to guide your agents and optimize the conversation as well as post-interaction analytics to inform customer experience decisions and strategies, automate and improve compliance and quality control, and improve agent performance.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Hodusoft

JANUARY 30, 2025

Importance of Unified Customer Experience and Why Omnichannel is the Right Solution? This approach allows customers to interact with a business across multiple channels without losing context or consistency. Lets take an example- Suppose a customer named Kim is shopping for a smartphone from an online retailer.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Ameyo Callversations

JULY 1, 2022

Customer experience has been one of the top priorities for brands ever since the concept’s inception. So naturally, delivering a seamless experience becomes crucial in differentiating a business from its competitors. And what is the impact of using personalized tools on a sector such as healthcare ?

Healthcare 52

Healthcare Customer Experience Compliance CRM 52

Customer Bliss

MAY 4, 2017

Tabitha Dunn is a perennial customer experience leader who developed her passion for this work on the fundamentals of process and quality at the master of the genre at the time, Xerox. In our conversation we discuss how specifically one goes about improving business to business customer experience. About Tabitha.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Comm100

NOVEMBER 13, 2022

This term is often used synonymously with omnichannel customer service, but it can also refer to a greater focus on engaging with customers at all stages of the buyer journey, rather than just providing customer support post-purchase. Now that we’ve answered the question “what is omnichannel customer service?”

Omnichannel 98

Omnichannel Customer Service Social Media Healthcare 98

Lightico

JANUARY 31, 2022

Increasing competition and savvier healthcare consumers have made patient experience a competitive pre-requisite for healthcare providers, including systems, medicare providers, and dental service organizations (DSOs). Needlessly Slow & Complex Enrollment Hurts Both Patients & Healthcare Staff.

Healthcare 52

Healthcare Compliance Legal Contact Center 52

Fonolo

FEBRUARY 9, 2023

The topic inspired a lively LinkedIn discussion where call center consultant Rebecca Wise Girson said: “The bigger the time period, the easier it is to ‘look’ like you’re providing a good customer experience. Compliance Rate Makes Your Service Level More Meaningful Trigger alert. More math ahead.

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

Lightico

FEBRUARY 7, 2022

Engaging and motivating patients to be more proactive in adhering to treatments, preventions and services that can improve their health and well-being is vital to providers to improve healthcare outcomes and greatly reduce strain and costs on the system through successful prevention. Condition-specific education and remote monitoring.

Healthcare 52

Healthcare Compliance Education Contact Center 52

Hodusoft

SEPTEMBER 18, 2024

As agents in HMOs, contact centers answer patient queries, schedule appointments, provide medical advice, and refer patients to the appropriate medical services; they need sophisticated contact center software solutions to streamline the processes and provide high-quality customer service and customer experience. Of course, not.

Omnichannel 52

Omnichannel Contact Center Healthcare Social Media 52

Zendesk

JUNE 8, 2021

We use best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our customers meet their own compliance standards. Impact to our customers. These requirements apply no matter where the data is stored. Collaboration. Premium Sandbox.

Compliance 52

Compliance Healthcare Government NPS 52

CommBox

OCTOBER 5, 2021

Exceptional customer experience. Faster response to customers. Stronger customer relationships. Saves customer service costs . Manage all customers interactions from a smart central inbox. Improve customer experience while keeping a unified brand tone and voice. GDPR security compliance.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 22, 2024

Did you know that 93% of healthcare companies have suffered data breaches in the past three years? With the right customer feedback tool that adheres to HIPAA rules and regulations and ensures a streamlined experience for both you and your patients where you don’t have to switch between different tools for different tasks.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

DMG Consulting

AUGUST 10, 2018

Organizations are starting to leverage these sophisticated technologies to re-engineer service experiences that combine the best of self-service with live agent support, a winning experience for enterprises, who have a fiduciary responsibility to reduce operating costs, while also providing an highly effective personalized customer experience.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Qualtrics

FEBRUARY 11, 2019

Looking into 2019, we expect technology to continue to transform healthcare, but practitioners will be demanding the use of real-time data to make informed decisions and take action. Below are seven patient experience trends we expect to see in 2019. Consumerism in healthcare continues to grow. The use of X and O-data combined.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 98

Government CX Omnichannel Social Media 98

Comm100

AUGUST 27, 2019

This is the first of a two-part series about digital customer engagement and HIPAA compliance. The need to preserve the privacy and sanctity of personal healthcare data requires no deep explanation. Business Associates need to have specific processes in place to ensure compliance.

Healthcare 40

Healthcare Compliance Start-ups Customer Experience 40

CommBox

JANUARY 19, 2022

Expand your customer base and sell on a larger scale. Quickly respond to customers on every channel while tracking any conversation. Improve the customer experience while keeping a unified brand tone and voice. Omnichannel customer communication solution managed from a single interface. GDPR security compliance.

B2B 98

B2B Omnichannel Retail Machine Learning 98

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52