The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Darin and I chat about customer experience as a mindset, and how he was able to define and frame his role in a way that provided clarity for the rest of the organization to understand. He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better.
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