Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. In states like Florida, Arizona and Texas call centers are big employers; Texas alone has over 600 call centers with 250,000 employees.” Sales Pursuits. “[…]a U.S.

Contact Center 207

Contact Center Finance AI Customer Service 207

Comm100

SEPTEMBER 6, 2022

Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services. This also includes integration with CRMs like Salesforce to improve your internal records as much as your customer interactions.

Social Media 52

Social Media Omnichannel Compliance AI 52

Qualtrics

JUNE 26, 2020

In Texas, the state’s largest city is carefully getting back to business. Historically, Houston has employed about 25 contact tracers to track down the roughly 80 diseases Texas state law requires to be monitored. Technology-enabled contact tracing is key to that effort. Tracking and slowing the spread. We have about 2.3

Technology 26

Technology Technology Compliance Start-ups 26

Comm100

MARCH 16, 2022

Employees are often left frustrated as their attempts to improve customer service in government are thwarted. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. – Chapter 4.2: – Chapter 4.3:

Government 89

Government Customer Service Compliance CX 89