Hodusoft

DECEMBER 4, 2024

Cybersecurity and Compliance In its annual MSP Perspectives report for 2024, SOPHOS, a leading global provider of managed security solutions, has found that 39 percent of MSPs report major setbacks when adapting to advanced security technologies. It won’t. This increases the chances of successful upselling and cross-selling.

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

Fonolo

JULY 5, 2022

Seek Customer Feedback. Who can distinguish a great customer experience from a bad one better than your customers? Inform your quality assurance strategy with valuable customer feedback. You might send customer surveys via email or request a call rating through your IVR system.

Net Promoter Score 81

Net Promoter Score Customer Satisfaction Contact Center Compliance 81

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. What is QuestionPro Platform Overview QuestionPro is a cloud-based survey and research software platform used for creating, distributing, and analyzing customer feedback in real time.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Identify Hidden Operational Issues : Mystery Shopping can uncover issues that customers might not explicitly report, such as inconsistent service, process bottlenecks, or even safety or brand standards compliance concerns. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. The tool ensures a secure handling of patient’s health-related information.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? There is no point in capturing customer feedback if you are not going to take any action on it. . Well, an efficient voice of the customer tool helps you with it.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

SurveySensum

OCTOBER 12, 2022

SurveySensum is a customer feedback platform that helps you create surveys like NPS, CES, CSAT, Product, onboarding, CSI, and many more with ease. Our view: SurveySensum is an AI-enabled feedback platform that aims to gather and make customer feedback actionable. Chatbot, email, FAQ, help articles.

Start-ups 52

Start-ups Close the Loop NPS Social Media 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. Limited Customization Jotform lacks advanced customization options. 5 ProProfs Survey Maker Starting at $20 per month Yes Free plan Chatbot, email, FAQ, help articles 4.3/5

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Hodusoft

AUGUST 9, 2023

Virtual numbers and local presence Apart from providing customer service, some companies also make outbound calls for different purposes. It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns.

Contact Center 52

Contact Center Customer Service CRM Social Media 52

Qualtrics

APRIL 10, 2019

Your IT team must provide top support to these customers; however, sometimes it’s tough to know if they are satisfied and, if they’re not, then why. The best way to understand this is to get customer feedback and use it to make strategic decisions about the improvements you need to make.

Customer Satisfaction 20

Customer Satisfaction Compliance Technology Technology 20

ProProfs

APRIL 13, 2023

Pointerpro Pointerpro , formerly known as Survey Anyplace, is a multi-use quiz and survey tool for businesses. Alchemer Alchemer , formerly SurveyGizmo, is a versatile and user-friendly customer feedback tool that doubles as a platform for conducting quizzes, exams, and polls.

Education 52

Education Non-Profits Social Media Start-ups 52

Totango

OCTOBER 15, 2020

Improve Data Protection & Privacy Compliance. Power your Customer Operating System. Read on for a breakdown of how these benefits can optimize your customers’ experiences. . Improve Data Protection & Privacy Compliance. This is critical, as you must know the origins of your data in order to remain in compliance.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Qualtrics

FEBRUARY 26, 2019

It’s knowing that you have a business partner on the other side that will hold their teams accountable for using it and provide the closed-loop feedback to understand impact. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Best features: It offers an easy-to-use interface for creating and managing surveys effortlessly. 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Medallia stands out as a leader in customer experience management, empowering businesses to capture, analyze, and act on customer feedback. Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics. Here are some benefits of using Medallia.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52