Compliance, Customer Feedback and Pennsylvania

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

MAY 16, 2018

A faster and cheaper alternative that offers enduring value is to invite your customers to audit your quality system for themselves utilizing Customer Experience Management (CEM) software – a robust platform to create, distribute and analyze surveys yourself. Identify your customers’ unmet needs. But don’t stop there.

Customer Satisfaction

Customer Satisfaction CEM Customer Experience Finance

Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

Customer Bliss

APRIL 18, 2017

Herman has held a variety of roles of increasing responsibility within the organization’s R&D, quality, standards compliance, and operations groups. And in March 2017, Anne was recognized by the Pittsburgh Business Times as one of the 25 most influential businesswomen in western Pennsylvania with a BusinessWomen First Award.

Manufacturing

Manufacturing Engineering B2C B2B

Tech Customer Success

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

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