Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. VW is a HUGE brand, and they have just lied to customers. It is essential to building Customer loyalty. A willful act. Trust is a basic emotion.

Compliance 162

Compliance Legal Government Customer Loyalty 162

ECXO

JUNE 19, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. This includes conducting thorough due diligence to ensure that AI-generated designs are original and do not infringe on third-party rights. May 21, 2024.

AI 386

AI Customer Experience Legal Manufacturing 386

SurveySensum

MARCH 10, 2025

Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language. Wrapping Up!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Execs In The Know

NOVEMBER 6, 2024

This efficiency not only benefits the agent experience (EX) but also contributes to a faster service recovery process, as agents have a comprehensive, concise record of customer issues readily available. compliance , to ensure all customer interactions remain private and secure.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. Look for solutions that offer robust analytics capabilities, including real-time reporting, predictive analytics, and customer segmentation, to enable actionable insights for decision-making and personalisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Lightico

AUGUST 5, 2021

But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. In this blog, we’ll explain: The purpose of SCRA, eligibility for benefits, and what these benefits include for banking customers.

Compliance 52

Compliance Legal Contact Center NPS 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Check out the following points to get a better idea of why customer loyalty is essential for banks and other financial services.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

JANUARY 30, 2025

By unifying customer interactions and providing customer service agents with real-time access to interaction history, companies can deliver personalized and efficient support. This eliminates the frustration of customers having to repeat their issues and fosters customer loyalty by making each interaction smooth and satisfying.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Intercom, Inc.

DECEMBER 12, 2019

With this new approach, Vidyard is playing the long game: operating with the philosophy that improving their customers’ day-to-day lives with a free and easy video service in the short term will generate goodwill and customer loyalty that will sprout into dollars later. But it isn’t about giving away the farm.

Sales 169

Sales Start-ups Compliance Customer Acquisition 169

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. The addition of group SLAs will help drive accountability against your promises to customers.

CRM 98

CRM B2C Compliance Customer Relationship 98

Zendesk

OCTOBER 17, 2022

But one of the most challenging relationships to develop successfully is the relationship a manufacturer has with customers. For most manufacturers, customer loyalty is a serious challenge given the global competition and extremely high customer expectations. Security and compliance. Boost efficiency.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Improved Customer Loyalty: The banking and financial sectors heavily rely on customer loyalty.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

CommBox

DECEMBER 14, 2023

By analyzing case studies and industry trends, we will showcase how businesses can leverage chatbots to not only enhance customer satisfaction but also foster customer loyalty. Explore how businesses can proactively address and mitigate concerns related to the collection, storage, and use of customer data.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

ECXO

JUNE 25, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. This includes conducting thorough due diligence to ensure that AI-generated designs are original and do not infringe on third-party rights. May 21, 2024.

AI 156

AI Customer Experience Legal Manufacturing 156

Totango

OCTOBER 15, 2020

Covid-19 adds another complicating factor—a heightened risk of customer churn across a number of industries. It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. . Improve Data Protection & Privacy Compliance.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

MattsenKumar

JULY 31, 2023

In the ever-changing financial technology (FinTech) world, companies must consistently improve their services and ensure customer satisfaction to succeed. FinTech companies can facilitate customer satisfaction, mitigate compliance risks, and achieve success by constantly monitoring and enhancing the quality of their phone calls.

Compliance 52

Compliance Legal Construction Customer Satisfaction 52

Fonolo

JUNE 13, 2018

Unfortunately, the effect of this on the customer experience is significant: 60% of customers will abandon a call after just one minute of waiting on hold. If you want to improve customer loyalty and keep your CSAT scores healthy, you’ll need to make sure you have the right safety nets in place. Moderator: Amy Vigil.

Social Media 64

Social Media Compliance Contact Center Customer Satisfaction 64

InteractionMetrics

JANUARY 31, 2025

Frequently Asked Questions Which type of company is best to work with if my goal is to increase customer loyalty? If increasing customer loyalty is your priority, working with a company that specializes in enhancing customer experience is best. Representative samples are in. And objectivity is the standard.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

AUGUST 5, 2024

These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. NPS is a simple yet powerful tool that measures customer loyalty. Understanding NPS Let’s start with what is NPS. It uses advanced AI and machine learning for analytics.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Hodusoft

SEPTEMBER 21, 2022

Both features help in ensuring quality compliance. It not only automates workflow but also enhances customer satisfaction. It’s a powerful tool for improving conversion rate, as well as, building customer loyalty. Focus on the right metrics. Outbound calling software comes loaded with analytics and reporting features.

CRM 96

CRM Actionable Insights Business Growth Sales 96

CSAT.AI

FEBRUARY 6, 2019

From a pro in the same survey on the importance of call recording: “Helps us to hear the actual voice of the customer, which is huge in terms of marketing, sales and customer service.”. Call Recording and Compliance. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.”

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Retently

NOVEMBER 13, 2024

By giving customers more accurate sizing options, Nike is reducing returns, enhancing the shopping experience, and increasing customer satisfaction. Impact : VFR technology has helped Nike reduce return rates and improve customer loyalty by offering a more accurate fit and reducing the frustration associated with online shoe shopping.

CX 144

CX Retail Social Media Artificial Intelligence 144

SurveySensum

APRIL 22, 2024

Transparency and communication Transparent communication regarding cybersecurity practices instills confidence in customers. Organizations that publicly share information about their security measures, compliance standards, and incident response protocols foster trust and unhesitatingly customers about the safety of their data.

Compliance 52

Compliance Customer Feedback Government Start-ups 52

Qualtrics

JANUARY 31, 2019

Take a look at what’s new in Qualtrics Customer Experience this month. Engage Digital Customers During Moments that Matter. Whether you’re B2B or B2C, digital channels such as websites and mobile apps are major drivers of customer loyalty and brand perception. VP, Customer Experience. Cheers, Webb.

Compliance 22

Compliance CX Touchpoint B2C 22

Hodusoft

AUGUST 29, 2024

This understanding of customer sentiments allows agents to adjust and personalize their approach in real time to better assist customers and meet all their needs. As a result, BPOs can deliver a more satisfactory and engaging customer experience, leading to increased customer loyalty and retention.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Comm100

JANUARY 21, 2021

Boost customer loyalty. In 2020, 84% of customers were satisfied with their live chat experience. You can’t afford your customer data getting into the wrong hands because your live chat software didn’t have the most up-to-date and thorough security measures. How much does it cost? Now here comes the best bit.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

MattsenKumar

MARCH 7, 2023

Compliance Localizing eLearning materials can help EdTech firms comply with local laws or regulations in different countries where they are operating. By localizing content, EdTech companies can ensure that they are in compliance with these laws and avoid potential fines and penalties.

Compliance 52

Compliance Education Legal Customer Loyalty 52

Lightico

NOVEMBER 16, 2022

Customers dealing with complicated or stressful loan modification processes are prone to repeat calls, straining contact centers and increasing overhead costs. Even once the loan modification request is received and the terms are modified, the customer experience has already been tarnished. This can put customer loyalty at risk.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Hodusoft

JUNE 27, 2024

Besides, it allows customers to switch to another channel during an interaction without losing the context of the conversation. Security and Compliance Industries like BFSI need robust security and compliance features to ensure the complete protection of sensitive customer information during transmission and storage.

Contact Center 59

Contact Center Omnichannel Customer Experience Social Media 59

Logicalware

AUGUST 9, 2023

Agent Assist analyses the ongoing conversation between the agent and the customer, identifying relevant keywords and suggesting appropriate responses or actions. By providing personalised recommendations, Agent Assist enables agents to deliver tailored and empathetic service, promoting customer loyalty and satisfaction.

Innovation 52

Innovation AI Customer Experience Case Management 52

Lightico

SEPTEMBER 22, 2022

Customer-facing technologies such as eSignatures , eForms, and automated workflows that prevent customers from leaving the journey (without sacrificing compliance) are key. Every customer journey counts towards the bottom line. Ensure Total Compliance. The bedrock of any solid customer journey is sound compliance.

Compliance 52

Compliance Healthcare Start-ups Technology 52

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. This enables tracking of customer loyalty and retention while managing overall customer experiences.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Ameyo Callversations

JUNE 19, 2022

Cloud contact center service providers undergo various industrial and data-security compliances as many have access to highly confidential customer data. This results in better customer service as the customers are very observant of an agent’s responsiveness, availability, and overall behavior. Ameyo Delivers.

Contact Center 52

Contact Center Transportation Customer Loyalty Social Media 52

Comm100

AUGUST 8, 2023

Heightened Customer Engagement Intelligent chatbots can provide personalized, context-based responses, taking customer engagement to new heights. Tailor-made interactions nurture customer loyalty, which can ultimately translate to new and repeat business.

Omnichannel 66

Omnichannel Machine Learning Social Media AI 66

Logicalware

APRIL 20, 2023

We know that consumer organisations like yours are working hard to retain existing customers by providing them with great customer service. Lately, though, we have been hearing that customer loyalty is amplified with the number of products and services that customers buy from a brand.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

CommBox

JULY 27, 2021

To overcome this challenge, telecom companies need to implement a smart omnichannel solution that can upgrade their ways of communication and customer experience. . Adapting to customer needs would generate a more satisfying customer experience and keep customers loyal. GDPR security compliance. In Conclusion.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Lightico

JULY 1, 2021

Precisely at the time where their loyalty is already at risk, digitally incomplete journeys prolong dispute resolution. Due to frustrating experiences just like this, banks risk false starts and service-level issues such as escalation, customer churn, and lowered NPS, and regulatory compliance.

NPS 52

NPS Compliance Contact Center Customer Loyalty 52