Hodusoft

APRIL 24, 2025

This blog explores the importance of customer retention in the insurance sector, some common customer retention challenges, the functionality of contact center software, and how it contributes to enhancing customer satisfaction, reducing churn, and building long-term customer loyalty.

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

InteractionMetrics

JANUARY 31, 2025

Frequently Asked Questions Which type of company is best to work with if my goal is to increase customer loyalty? If increasing customer loyalty is your priority, working with a company that specializes in enhancing customer experience is best. Representative samples are in. And objectivity is the standard.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Totango

OCTOBER 15, 2020

Covid-19 adds another complicating factor—a heightened risk of customer churn across a number of industries. It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. . Improve Data Protection & Privacy Compliance.

Compliance 63

Compliance Net Promoter Score Outlook Legal 63

Retently

NOVEMBER 13, 2024

For example, customers can try on items virtually at home, save their selections, and later see those exact items in-store. This smooth transition between channels not only makes shopping more convenient but also keeps each touchpoint personalized, as virtual fitting room data can inform in-store recommendations.

CX 149

CX Retail Social Media Artificial Intelligence 149

Lightico

NOVEMBER 16, 2022

Customers dealing with complicated or stressful loan modification processes are prone to repeat calls, straining contact centers and increasing overhead costs. Even once the loan modification request is received and the terms are modified, the customer experience has already been tarnished. This can put customer loyalty at risk.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Qualtrics

JANUARY 31, 2019

Whether you’re B2B or B2C, digital channels such as websites and mobile apps are major drivers of customer loyalty and brand perception. To be a leader in CX, you need to engage your customers on the go. Compliance : A check to verify that you are complying with WCAG accessibility requirements. VP, Customer Experience.

Compliance 22

Compliance CX Touchpoint B2C 22

Lightico

SEPTEMBER 22, 2022

Customer-facing technologies such as eSignatures , eForms, and automated workflows that prevent customers from leaving the journey (without sacrificing compliance) are key. Every customer journey counts towards the bottom line. Ensure Total Compliance. The bedrock of any solid customer journey is sound compliance.

Compliance 52

Compliance Healthcare Start-ups Technology 52

Hodusoft

JUNE 27, 2024

Integration with CRM and Other Business Tools: Contact center software can be integrated with the CRM system and other key business tools to ensure that all customer data is synchronized and up-to-date. This integration allows contact centers to get a unified view of customer interactions across all touchpoints.

Contact Center 59

Contact Center Omnichannel Customer Experience Social Media 59

SurveySensum

DECEMBER 24, 2024

Best Features Customer Feedback Qualtrics offers a great customer feedback tool that generates real-time insights into the customers experience. Also, improving customer loyalty , optimizing customer onboarding, increasing brand awareness, and more. 10 Best Qualtrics Competitors and Alternatives in 2025 3.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lightico

JANUARY 10, 2023

Lack of consistent digitization, insufficient self-service options, and multiple touchpoints are likely culprits. While the coronvirus pandemic and changing customer expectations has led lenders to digitize more processes, they still aren’t fully digital. Even more troubling are the high rates of choppy customer journeys.

Touchpoint 52

Touchpoint Compliance Customer Loyalty Technology 52

ClearAction

MAY 24, 2016

High-pressure components of their customer experience include their reputation, productivity, time-to-market, cycle time, assets usage, opportunity cost, substantial financial risk, and career paths. B2B Customer Loyalty. scientific specifications, and downstream customer concerns. Customer Experience Enablement at GE.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

Lightico

AUGUST 11, 2021

Speed, efficiency and convenience have increasingly become staple consumer expectations, and automated workflows are a vital digital transformation investment for banks to meet these needs and give customers the convenience to complete tasks from wherever they are. It’s also the types of touchpoints that frustrate banking customers.

Compliance 52

Compliance Touchpoint NPS Start-ups 52

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Best For Large companies that need to manage customer experience across multiple channels and want strong AI tools for analyzing surveys with written or spoken feedback.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. This enables tracking of customer loyalty and retention while managing overall customer experiences.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Hodusoft

MARCH 6, 2024

Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

SEPTEMBER 15, 2023

Customization Options: A good tool allows you to create tailored surveys and forms. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JUNE 29, 2023

Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. From initial contact to post-purchase interactions, prioritize consistency, convenience, and personalization to enhance customer satisfaction. Embrace Feedback: Encourage customers to share their reviews and testimonials.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Intercom, Inc.

MARCH 29, 2022

Customers expect responses fast. And if they don’t get them, they become dissatisfied, which is really bad news for any business in the internet era who depends on customer loyalty. The current generation of customer support solutions is simply not designed for this scale. Here are a few examples.

Start-ups 118

Start-ups Innovation Sales Legal 118

InteractionMetrics

MARCH 20, 2025

CX software: Digs deeper into analyzing customer feedback, pinpointing customer pain points, and orchestrating improvements across all channelsnot just at the lead or deal stage. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

InteractionMetrics

OCTOBER 16, 2023

Defining Customer Experience Customer experience is what we hear, see, and feel when interacting with a company PLUS what we bring to a company based on its claims and values – and what other companies do. Note that often CX is defined ONLY as the touchpoints a customer has with a company.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

eglobalis

DECEMBER 11, 2024

Experimentation helps companies determine which personalization strategies such as customized emails, product recommendations or loyalty programs resonate most with their customers. By continuously refining these strategies based on experimental data, businesses can enhance personalization efforts and drive customer loyalty.

CX 389

CX Customer Journey Map Compliance Social Media 389

Hodusoft

APRIL 9, 2025

Why is the Modern Billing System Essential for Telecom Companies Would you be surprised to know that billing errors are often a significant source of lost revenue and compliance issues for telecom companies and several other professional service providers? As per a Gartner study , 85 percent of telecom invoices contain errors!

Invoicing 52

Invoicing Compliance AI Customer Satisfaction 52

SurveySensum

APRIL 15, 2025

SurveySensum If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 22, 2024

5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions. 5) Promoter.io Pricing The basic plan starts at $99/month.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52