eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. AI can infer customer sentiment from what theyre already saying or writing. Crucially, it can highlight why customers feel that way by extracting common themes.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

InteractionMetrics

JANUARY 31, 2025

They provide customized reports that break down survey responses by role, product/service, and persona. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Best Features Customer Feedback Qualtrics offers a great customer feedback tool that generates real-time insights into the customers experience. Also, improving customer loyalty , optimizing customer onboarding, increasing brand awareness, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Best For Large companies that need to manage customer experience across multiple channels and want strong AI tools for analyzing surveys with written or spoken feedback. Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. ” This certainly applies to the customer experience. Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52