TeamSupport

SEPTEMBER 29, 2020

They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationships. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport?

Customer Relationship 89

Customer Relationship B2B CRM Compliance 89

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Win the Customer

DECEMBER 26, 2024

However, the successful implementation of AI-powered CX hinges on one critical factor: building and maintaining trust with customers. As a product manager, you play a pivotal role in ensuring that AI is used ethically and responsibly to enhance customer relationships. Here are some key considerations: 1. GDPR, CCPA).

AI 59

AI CX Artificial Intelligence Legal 59

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Callminer

MAY 12, 2020

Compliance Features. Software that comes with a full-featured compliance tool set eliminates potential headaches where legal benefits and other important requirements are concerned. Evaluating Customer Relationship Management Software.

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Intercom – Customer engagement. Brex – Corporate cards.

Compliance 163

Compliance Finance Engineering Start-ups 163

SurveySensum

MARCH 10, 2025

Enhances customer feedback analysis : Organizes and categorizes feedback from multiple channels, providing a holistic view of customer experience. Impact – Stronger customer relationships, better product innovation, and a customer-centric approach to business strategy.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SugarCRM

DECEMBER 10, 2017

The motivation behind the new Europe-wide law is clear: the digital age means unique threats are coming to the fore, which also means protecting citizens’ and customers’ data will be paramount. To achieve compliance, a number of processes and procedures must be put in place when it comes to handling the data of any EU residents.

Compliance 50

Compliance CRM Customer Journey Map Customer Relationship 50

Uniphore

NOVEMBER 19, 2021

This can be a stressful process for delinquent customers (often experiencing financial hardship) and businesses trying to balance recovery with maintaining a positive customer relationship and brand reputation. The addition of debt collection regulations further complicates an already delicate interaction.

Compliance 130

Compliance AI Customer Relationship 130

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Execs In The Know

NOVEMBER 6, 2024

By addressing these situations proactively, organizations can transform negative experiences into positive ones, strengthening customer relationships in the process. compliance , to ensure all customer interactions remain private and secure.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. Look for solutions that offer robust analytics capabilities, including real-time reporting, predictive analytics, and customer segmentation, to enable actionable insights for decision-making and personalisation.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Hodusoft

APRIL 24, 2025

Greater Resilience During Market Shifts When market conditions changedue to economic downturns or regulatory updatescompanies with a loyal customer base are more likely to remain stable. Strong customer relationships act as a buffer against external disruptions.

Contact Center 52

Contact Center Customer Retention Data Entry CRM 52

Lightico

AUGUST 3, 2021

Terms & Conditions for Banks: A Compliance & Experience Problem. Over the years, bank contact centers and BPO managers servicing banks have looked for ways to make sure terms and conditions are communicated clearly and effectively to the customer – both to avoid disputes and ensure both legal and regulatory compliance.

Compliance 52

Compliance Legal Contact Center NPS 52

Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . Unlike third-party data, first-party data is produced by your customers only, and used solely for their benefit. What are some of the key features of a customer data platform?

E-commerce 118

E-commerce Social Media Compliance Construction 118

PeopleMetrics

JANUARY 25, 2018

Because the market dictates that supply and demand drive the costs of these engagements, the precipitous increase in cybersecurity compliance requirements across many industries (e.g. An often overlooked area of compliance that comes into play with NIST 800-171 standards is the Customer Relationship Management ( CRM ) system.

Education 78

Education Compliance Government CRM 78

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Introducing Sunco Labs. Let us know if you are interested in participating.

CRM 98

CRM B2C Compliance Customer Relationship 98

Comm100

OCTOBER 13, 2024

Dani Milkova added that AI is becoming the bridge between customer relationship management (CRM) and player support. Real-time personalization, driven by AI, allows operators to target each player’s unique habits and preferences, creating experiences that were previously unattainable with human-only systems.

Gaming 52

Gaming AI Social Media Compliance 52

TeamSupport

JUNE 23, 2020

How well do you really know your customers? It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. But what about prospective, or future, customers? Is it worth the time to get to know them as well?

B2B 98

B2B Sports Social Media Healthcare 98

Callminer

MARCH 30, 2020

The need for agents to remain connected from afar should supersede the risk of them not having access to your company’s Customer Relationship Management system. Keep Agents Active With or Without CRM Access.

Contact Center 207

Contact Center Customer Relationship Management CRM Customer Relationship 207

DMG Consulting

DECEMBER 10, 2018

Answer: There are hundreds of key performance indicators (KPIs) available in most contact centers, as each operating system – automatic call distributor (ACD), dialer, interactive voice response (IVR), recording, workforce management, customer relationship management (CRM) and more – produce dashboards and reports. experience.

Scorecard 82

Scorecard Contact Center Compliance Customer Relationship Management 82

CSAT.AI

APRIL 28, 2022

note to compliance officers: this is sarcasm not meant to encourage non-compliance. ). Rather to highlight important customer service considerations that when in place help businesses navigate difficulty with their customer relationships intact, or repair them. SuddenLink. Impressive.

Customer Service 97

Customer Service Social Media Non-Profits Compliance 97

SurveySensum

DECEMBER 27, 2024

A technology thats used by Vertice, its intake management solutions enable businesses to improve customer satisfaction. By leveraging intelligent workflows and automation , Vertice also enhances customer experience by improving visibility, ensuring compliance, and making the entire purchasing journey smoother and more transparent.

Technology 52

Technology Technology Artificial Intelligence CX 52

Hodusoft

JANUARY 30, 2025

It helps businesses record, store, and analyze conversations for better documentation, compliance, and decision-making. Example- A legal firm using voice transcription technology can efficiently transcribe client calls for documentation and compliance purposes. This helps strengthen security and convenience.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Intercom, Inc.

DECEMBER 12, 2019

95% of the functionality you need from a messaging platform for your enterprise is free, but when you hit a certain level where you need compliance, message history – all of these enterprise grade features – that’s when you buy it. Michael adds: “Slack is a really great example of this. We went to HubSpot and said, ‘Here are our APIs.

Sales 169

Sales Start-ups Customer Acquisition Compliance 169

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. This can damage your customer relationships and, if left untended, could damage your bottom line. Even speed itself can be a powerful force in customer service.

Contact Center 210

Contact Center CRM Technology Technology 210

Gainsight

AUGUST 18, 2022

ADP describes itself as “ a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.” As you can imagine, they have a wealth of customer data.

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

SurveySensum

DECEMBER 4, 2024

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a 5 or 11-pointer scale. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Show customers that their opinions matter and that their feedback leads to change.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

PeopleMetrics

JANUARY 19, 2018

For insight into where we stand today, we’ve connected with people involved in Healthcare Compliance and Legal, Sales Force Effectiveness, Learning & Development, Incentive Compensation and Patient Services across a variety of healthcare and pharmaceutical companies. The Future.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

Intercom, Inc.

DECEMBER 2, 2021

We also have two other podcasts – Intercom on Product , where Intercom co-founder Des Traynor and Intercom SVP of Product, Paul Adams, discuss their latest thoughts on how to build successful products at scale and Scale by Intercom – where we explore how businesses are driving growth through customer relationships.

Engineering 178

Engineering Legal Start-ups Compliance 178

CommBox

OCTOBER 5, 2021

That’s why more than 50 million businesses worldwide use WhatsApp to offer services and products, get new leads for sales and manage customer relationships. Then, we’ll explain how to use WhatsApp Business to get new customers, generate more sales and increase revenue. Exceptional customer experience.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Hodusoft

JULY 19, 2023

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards.

CRM 98

CRM Compliance Customer Satisfaction Artificial Intelligence 98

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Hodusoft

DECEMBER 21, 2023

After all, high FCR rates serve as a powerful indicator of well-functioning customer support operations, boosting customer experiences. Additionally, positive experiences lead to long-lasting customer relationships as satisfied customers are more likely to return and recommend the company to others.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

AUGUST 5, 2024

Satismeter Description: Satismeter supports various survey types, including NPS, CSAT, and PMF , and integrates with customer success platforms. This makes it a good option for SMBs looking to enhance customer relationships. To avoid oversurveying customers, it features survey throttling and sampling.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103