Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Dani Milkova added that AI is becoming the bridge between customer relationship management (CRM) and player support.

Gaming 52

Gaming AI Social Media Compliance 52

Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Hodusoft

MAY 17, 2024

Better Reporting and Analytics CTI systems capture data from each customer interaction, providing valuable insights into call volumes, agent performance, customer behavior, and trends. This enables businesses to provide consistent support across various platforms, catering to the preferences of different customer segments.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52