Compliance, Customer Relationship Management and Machine Learning

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. ML helps in analyzing past customer behavior and predicting future actions or needs.

Contact Center

Contact Center AI Machine Learning Finance

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

JULY 26, 2023

As we mentioned earlier, customers know the value of their data. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. According to McKinsey , organisations that leverage real-time data to personalise customer interactions can achieve revenue and retention by 10 to 30%.

Predictive Analytics

Predictive Analytics Education CX Touchpoint

Driving Product Excellence and CX with Smart Technology Solutions

SurveySensum

DECEMBER 27, 2024

A technology thats used by Vertice, its intake management solutions enable businesses to improve customer satisfaction. By leveraging intelligent workflows and automation , Vertice also enhances customer experience by improving visibility, ensuring compliance, and making the entire purchasing journey smoother and more transparent.

Technology

Technology Technology Artificial Intelligence CX

Webinars

Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance

Compliance Finance Data Entry Legal

RG 271 is coming: time to reevaluate complaints management in Australian financial services

Sprinklr

SEPTEMBER 20, 2021

Considering the latest technology when designing and improving the Internal Dispute Resolution (IDR) process will help achieve a frictionless experience for your customers. Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise.

Machine Learning

Machine Learning CXM Social Media CRM

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center

Contact Center CRM Technology Technology

The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. CCaaS is a software deployment model that delivers all facets of the customer experience through vertical integration of its best features. Customer Relationship Management (CRM). Workforce Management (WFM).

Contact Center

Contact Center Artificial Intelligence CRM Net Promoter Score

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Customer Relationship Management (CRM) Systems CRM systems are essential for gathering and organizing customer information at different points of contact.

Technology

Technology Technology Predictive Analytics Machine Learning

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Agent Assist would identify your customer’s problem and immediately surface a knowledge article to the agent explaining what the blinking light means.

AI

AI Customer Service Contact Center CRM

Unlocking the Potential of Hosted Telephony System

Hodusoft

DECEMBER 13, 2023

CRM Integration Integration with CRM (Customer Relationship Management) systems is a notable benefit, allowing businesses to streamline their communication processes. Ensuring compliance with these regulations is crucial when migrating to hosted telephony systems.

Compliance

Compliance CRM Artificial Intelligence Customer Relationship Management

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Agent Assist would identify your customer’s problem and immediately surface a knowledge article to the agent explaining what the blinking light means.

AI

AI Customer Service Contact Center CRM

Top 5 Business Phone Systems for Banking and Finance

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems.

Finance

Finance Omnichannel Social Media Artificial Intelligence

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Chip Bell is a world-renowned Keynote Speaker and Consultant on innovative service, customer partnership, customer loyalty, service leadership, and customer relationship management. Emma Donnelly – Head Of Customer Service at Redrow Homes. Chip Bell – Author, Keynote Speaker, Consultant .

Customer Experience

Customer Experience CX E-commerce Social Media

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen.

Voice of the Customer

Voice of the Customer VOC AI Artificial Intelligence

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” We think that’s pretty mind-blowing. to over 4.5

Invoicing

Invoicing Scorecard Innovation Machine Learning

Tech Customer Success

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

Webinars

Trending Sources

Driving Product Excellence and CX with Smart Technology Solutions

Webinars

Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

RG 271 is coming: time to reevaluate complaints management in Australian financial services

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

The Contact Center Stack – Here’s what you need to build a modern contact center

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Beyond the AI Customer Service Hype: Practical Applications for Real Results

Unlocking the Potential of Hosted Telephony System

Beyond the AI Customer Service Hype: Practical Applications for Real Results

Top 5 Business Phone Systems for Banking and Finance

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

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