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NIST 800-171 is Looming Large for Higher Education Institutions: Thoughts on How to Defuse a Ticking Time Bomb

PeopleMetrics

Because the market dictates that supply and demand drive the costs of these engagements, the precipitous increase in cybersecurity compliance requirements across many industries (e.g. Cloud-based systems for grant management and operations are key in minimizing disruption to an organization’s research and grants management processes.

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How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

Skilled in Operations; Technical Leadership & Product Management; Negotiation; Sales; Customer Relationship Management (CRM); Go-to-market Strategies & Managed/Professional Services, David is a strong strategic and operational leader and holds an MBA in Finance from Wharton School, University of Pennsylvania.

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Caught in the Act of Creating a Phenomenal Experience

PeopleMetrics

They must understand that you cannot prescribe a great customer experience. Compliance to rules cannot trump common sense if you want to create a phenomenal experience for your guests or neighbors. Then, when you add true empowerment to the mix, you have a solid foundation for great customer service. Talk to David.